LAVINIA-MARIA BIRLOGEANU
Belvedere,Bexley
Summary
Dedicated person attentive to customer needs and ready to help others. Memorises products and expertly makes suggestions. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results, experienced working in team environments, being able to lead shifts and to train new employees. Reputation for hard work, punctuality and willingness to learn new things.
Overview
3
3
years of professional experience
Work history
Barista & Front of House
Yummzy LTD
Canary Wharf, Tower Hamlets
2025.07 - Current
- Gained expertise in artisan coffee preparation and machine maintenance, and delivered latte art classes to customers.
- Improved on sampling, upselling and selling skills to have better results on daily and weekly sales.
- Maintained cleanliness of the shop using "clean as you go" rule.
- Built strong product expertise to effectively answer any customer question.
- Assessed prospective employees during trial shifts and delivered the required job-specific training to successful candidates.
- Involved in marketing initiatives, developed SOP-aligned instructional materials for new staff, and participated in multiple company events.
Barista Skilled
Costa Coffee
Crayford, Bexley
2023.09 - 2025.07
- Prepared high-volume products with speed and consistency, performing full opening and closing duties and maintaining a clean, well-organised workspace.
- Prepared high-volume products consistently, completed opening/closing duties, and maintained a clean workspace.
- Upsold products to meet targets and restocked all areas following stock rotation rules.
- Trained new staff and gained shift-leading experience across multiple shop locations.
Casino cashier
Cashpot Casino
Ramnicu Valcea, Romania, Valcea, Romania
2022.06 - 2023.03
- Served customers professionally, ensuring positive experiences and addressing complaints when needed.
- Led shifts under pressure, managed high cash volumes, and maintained accurate cash flow records.
- Followed all policies and procedures consistently and reported incidents to management.
- Recommended additional services to meet customer needs and enhance overall service quality.
Education
Baccalaureate Diploma - Mathematics and Computer Science
"Alexandru Lahovari" College
Râmnicu Vâlcea, Romania 2015.09 - 2020.06
Bachelor of Science - Business and Human Resources Management
Anglia Ruskin University, London
London 2023.09 -
Skills
- Strong leadership skills, with experience as shift leader
- Strong customer service and communication abilities
- Effective under pressure and able to multitask
- Highly adaptable and fast learner
- Detail-oriented and reliable in cash handling
Languages
English
Upper intermediate (B2)
Romanian
Advanced (C1)
Timeline
Barista & Front of House
Yummzy LTD
2025.07 - Current
Barista Skilled
Costa Coffee
2023.09 - 2025.07
Bachelor of Science - Business and Human Resources Management
Anglia Ruskin University, London
2023.09 -
Casino cashier
Cashpot Casino
2022.06 - 2023.03
Baccalaureate Diploma - Mathematics and Computer Science
"Alexandru Lahovari" College
2015.09 - 2020.06