I enjoy baking and decorating cakes, cooking and trying new recipes, getting creative with crafts and projects, and spending time with family and friends I also love travelling, discovering new places, and experiencing different cultures
Natalya Brown Magee
Southampton,Southampton
Summary
Dedicated hospitality professional with over five years' experience in café, bar, and food service environments. Skilled in coffee preparation, food and drink service, and cash handling, consistently delivering high-quality customer service. Strong organisational skills enhance efficiency in busy settings while maintaining cleanliness and food hygiene standards. Committed to supporting seamless operations and enhancing customer experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Barista & Front of House
Blackbird Café
Eastleigh
01.2024 - Current
- Delivered friendly, professional customer service while accurately taking orders to enhance customer satisfaction.
- Prepare and serve a wide range of hot and cold drinks, including coffee and other café beverages.
- Operate the till and process cash and card payments accurately.
- Prepared and served food and café products, ensuring high presentation standards to attract and retain customers.
- Maintain high standards of cleanliness, food hygiene and organisation throughout the café.
- Work efficiently during busy periods while maintaining a high standard of customer service.
- Assisted with opening and closing procedures to ensure efficient daily operations and maintain a welcoming café environment.
- Restock fridges, freezers and café supplies and assist with stock rotation.
Bartender / Bar Supervisor / Food Service
EBM
Woolston
06.2021 - 01.2025
- Led staff supervision to maintain smooth daily operations and foster teamwork within the bar.
- Worked behind the bar and supported front-of-house and food service operations.
- Delivered professional and friendly service to enhance customer experience in a busy hospitality environment.
- Prepared and served a range of alcoholic and non-alcoholic drinks.
- Managed cash handling and transaction processing to ensure accuracy and efficiency during peak service times.
- Assisted with stock control, restocking and maintaining appropriate stock levels.
- Maintained high standards of cleanliness, hygiene and organisation.
- Resolved customer queries with professionalism and care.
- Assisted with opening and closing procedures and worked effectively during busy services and events.
Skills
- Barista & coffee preparation
- Hot & cold drink preparation
- Bar & drinks service
- Food service & catering
- Till & cash handling
- Taking customer orders
- Food safety awareness
- Stock management
- Opening & closing duties
- Staff supervision
- Efficient under pressure
- Stock management
Certification
- Allergy and awareness training for schools
- Level 2 Food hygiene and safety for catering
Interests
Timeline
Barista & Front of House
Blackbird Café
01.2024 - Current
Bartender / Bar Supervisor / Food Service
EBM
06.2021 - 01.2025