Lauro Araujo

• Prepare and collect incoming orders and load products into vehicle using assistive equipment when necessary.
• Deliver packages to customer doorsteps and business offices.
• Demonstrated exceptional customer service using fine-tuned interpersonal skills to appropriately represent the company.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed on-time deliveries by choosing best and most efficient routes.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.

• Loaded truck and properly secured items to prevent damage for deliveries.
• Delivered packages to customer doorsteps and business offices.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed on-time deliveries by choosing best and most efficient routes.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Managed customer inquiries and complaints in polite and professional manner.
• Expedited deliveries to meet customer deadlines and requirements.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.
• Successfully avoided time delivery delays by carefully planning best routes.
• Loaded and unloaded various delivery vehicles with correct order and balancing.
• Inspected load security and checked for damages.

• Received incoming shipments and compare them with the work orders.
• Used forklift to lift pallets and heavy items into trucks.
• Made arrangements for incoming shipments to be moved to assigned storage areas, ensuring that they are properly stored.
• Made arrangements for paperwork to be sent along with all outgoing shipments.
• Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
• Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
• Took inventory of existing and out-of-stock warehouse items.
• Used computers to enter data, track shipments and maintain records of products.
• Trained team members to use proper loading and unloading techniques and comply with safety procedures.

REFERENCE AVAILABLE UPON REQUEST