Laurence Gouldbourne
FARINGDON,Oxfordshire
Summary
Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in cash and card handling. A strong team player, proficient in monitoring security and serving diverse customer needs.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
Work History
Customer sales assistant
Tesco Extra
Wantage, Oxfordshire
12.2022 - Current
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Handled National Lottery and EVRI queries in an efficient and effective way
- Handled customer enquiries promptly and professionally and consistently
Equality Manager
Solos Consultancy
Cheshunt, Hertfordshire
03.2022 - 10.2022
- Developed comprehensive quality systems and internal controls for variety of companies to reduce errors and complaints.
- Monitored quality and equality KPIs and reported on underperforming areas to senior leaders.
- Devised template for annual Gender Pay Gap report
Diversity and equality manager
DEFRA
London, Middlesex
03.2022 - 11.2022
- Translated equality legislation into effective policy and practice by increasing diversity of staff by 21%
- Organised 2 events and campaigns to raise awareness and celebrate diversity.
- Liaised with three stakeholders in promoting equality, inclusion and diversity programs within organisations.
- Mentored and trained staff on equality and inclusion issues, tools and practices.
Diversity and inclusion manager
Brighton & Hove City Council
CHESHUNT, Hertfordshire
01.2022 - 03.2022
- Liaised with community groups and organisations to organise diversity campaigns and events.
- Championed changes within organisations and communities through awareness campaigns.
Education
City & Guilds 924 - Youth Training Award
Roehampton University
London 09.1987 - 06.1988
Institute of Training & Development - Training, Facilitation & Development
University of Roehampton
Roehampton, Wandsworth 09.1988 - 07.1989
7 GCEs, 1 A-Level - English Literature
Catford School
London 09.1974 - 07.1982
Skills
- Customer support
- Handling cash and card queries
- Clean current driving licence
- Problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer sales assistant
Tesco Extra
12.2022 - Current
Equality Manager
Solos Consultancy
03.2022 - 10.2022
Diversity and equality manager
DEFRA
03.2022 - 11.2022
Diversity and inclusion manager
Brighton & Hove City Council
01.2022 - 03.2022
Institute of Training & Development - Training, Facilitation & Development
University of Roehampton
09.1988 - 07.1989
City & Guilds 924 - Youth Training Award
Roehampton University
09.1987 - 06.1988
7 GCEs, 1 A-Level - English Literature
Catford School
09.1974 - 07.1982
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