Lauren Carroll Skelton
Glasgow,Cumbernauld
Summary
I am very passionate about design and the various roles that can be taken on within a design team. I am detail-orientated and apply my skills to any task. I am a team player, proactive and hands-on when working. I enjoy watching my ideas come to life when working and take inspiration from my surroundings. I am keen to develop my skills and contribute to larger-scale advanced collaborative projects. I take pleasure in developing my skill set in design at a more professional level in the years to come.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waiting Staff
Caulders Garden Centres
Glasgow
02.2023 - 03.2025
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Warmly greeted up to 150+ guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Totalled bills for customers and accepted payment via currency and card payments.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Guest experience assistant
Doubletree by Hilton Glasgow Westerwood Hotel
Glasgow
10.2021 - 02.2023
- Responded to customer requests with friendly, knowledgeable service and support.
- Greeted and checked-in 250+ guests promptly and professionally.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Managed workflow to continuously exceed quality service goals.
- Remained alert and attentive to guest needs to improve satisfaction and enjoyment.
Education
Diploma of Higher Education - 3D Design / Interior Design
City of Glasgow College
Glasgow 08.2023 - 06.2024
Certificate of Higher Education - 3D Design / Interior Design
City of Glasgow College
Glasgow 08.2022 - 06.2023
BSc (Hons) Architectural Studies - Architecture
University of Strathclyde
Glasgow 09.2024 -
Skills
- Typography competence
- Design ethics understanding
- Sketch proficiency
- Strategic planning
- 3D AutoCAD/ ArchiCAD
- Advanced understanding of 2D AutoCAD
- Basic Rhino and Unreal Engine Skills
- Intermediate Sketch Up modelling skills
- Critical thinking
- Verbal communication
- Multidisciplinary teamwork
- Upselling
- Outstanding customer service
- Quality checking
- Processing documents
- Pro-active in learning new software
Affiliations
- Cinematography/ Set Design
- Graphic Design
- Painting
- Travel
- Food Blogs
- Photography
- Music Festivals/ Concerts
- Health and Fitness
- Learning to Drive
- Architectural Design
- Urban Design/ City Planning
Accomplishments
During the completion of my HNC qualification in Interior Design my work was selected to be displayed at the Craftex Exhibition in the Trades House of Glasgow in June of 2023. My work was displayed and recognised as an example of high quality, advanced design work from various colleges across glasgow. This was a great oppertunity to network with people and in turn boosted my confidence as a student designer.
Certification
HNC (Higher National Certificate) in 3D Design / Interior Design Aug 2022 - June 2023
HND (Higher National Diploma) in 3D Design / Interior Design Aug 2023- June 2024
Pending completion of BSc (Hons) Architectural Studies degree at Strathclyde University (Sep 2024-current)
Languages
English
Native
References
References available upon request.
Timeline
BSc (Hons) Architectural Studies - Architecture
University of Strathclyde
09.2024 -
Diploma of Higher Education - 3D Design / Interior Design
City of Glasgow College
08.2023 - 06.2024
Waiting Staff
Caulders Garden Centres
02.2023 - 03.2025
Certificate of Higher Education - 3D Design / Interior Design
City of Glasgow College
08.2022 - 06.2023
Guest experience assistant
Doubletree by Hilton Glasgow Westerwood Hotel
10.2021 - 02.2023
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