Dovile Kuleckaite
Portsmouth,Hampshire
Summary
Accomplished hospitality professional with extensive experience in customer service and team supervision across diverse roles, including Waiting Staff and Assistant Manager. Known for outstanding communication skills, strong leadership, and a calm, professional approach in fast-paced environments. Proven ability in decision-making, cash handling, and overseeing day-to-day operations, contributing to high guest satisfaction and smooth service delivery. Returning to work after a career break for motherhood, I am now seeking a flexible role where I can apply my hospitality and management experience to deliver excellent service and support team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Waiting Staff
Richoux LTD
Port Solent
01.2020 - 10.2020
- Set up dining area, arranging tables and decorations for an appealing environment.
- Greeted guests warmly upon arrival to create an inviting atmosphere.
- Ensured timely delivery of meals and drinks while maintaining high service standards.
- Maintained cleanliness of tables, menus, and chairs after service to uphold hygiene standards.
- Delivered positive first impressions through seamless front-of-house operations.
Tearoom Assistant/Front of House
KC's Tea Room
Portchester
06.2017 - 12.2018
- Created warm, friendly atmosphere for customers in independent tearoom.
- Accurately took food and drink orders at counter and tables.
- Prepared and served hot drinks, teas, coffees, and light food items.
- Confidently handled cash and card payments while operating till.
- Maintained cleanliness and presentation of front area, tables, and service stations.
- Supported daily opening and closing duties to ensure smooth operations.
- Provided attentive customer service by responding to requests and resolving issues.
- Built rapport with regular customers, enhancing community feel.
Assistant Manager
New Ultra Ltd, Villagio Restaurant
Port Solent
04.2015 - 02.2017
- Promoted from waitress to supervisor, and later to assistant manager, overseeing daily operations.
- Assumed General Manager responsibilities during vacancy, ensuring seamless operational continuity.
- Delegated tasks effectively to enhance team productivity and performance.
- Cultivated a positive work environment, boosting employee morale and engagement.
- Established strong relationships with suppliers to guarantee timely product deliveries.
- Collaborated with management to address operational issues and implement efficient solutions.
- Maintained health and safety compliance, ensuring safe working conditions for all staff members.
- Executed stock control measures meticulously to prevent overstocking and shortages.
Waiting Staff
Chiquitos
Port Solent
05.2013 - 11.2014
- Delivered meals and drinks promptly, ensuring high service standards throughout dining experiences.
- Set tables with clean cutlery, crockery, and glassware for all sittings.
- Assisted in event setups, arranging tables and decorations according to specifications.
- Completed daily opening and closing checklists to prepare dining rooms for service.
- Monitored guest satisfaction during meals, addressing issues with prompt resolutions.
Waiting Staff
Strada
Gunwharf
03.2011 - 05.2013
- Boosted customer satisfaction through attentive and personalised service.
- Resolved customer complaints diplomatically, fostering loyalty and encouraging repeat visits.
- Increased efficiency with quick and accurate order taking.
- Streamlined multitasking in high-pressure situations, resulting in faster service delivery.
- Handled cash transactions accurately whilst maintaining financial integrity at all times.
- Managed table settings, ensuring neat arrangement.
- Maintained proper hygiene standards in the kitchen for safe food handling.
- Adapted quickly to new restaurant environments following closures, maintaining high standards of service.
Breakfast Assistant
Holiday Inn Express
Gunwharf
09.2010 - 02.2011
- Set up and maintained breakfast buffet, ensuring variety and quality for hotel guests each morning
- Delivered high standards of hygiene by cleaning breakfast area and kitchen post-service
- Organised breakfast area with meticulous attention to detail, enhancing guest experience
- Liaised with clients to strengthen relationships, contributing to repeat business opportunities
Hotel Assistant
Comfort Inn
Arundel
02.2010 - 09.2010
- Enhanced hotel reputation with excellent customer service skills.
- Addressed guest queries, creating a welcoming atmosphere and enhancing guest satisfaction.
- Provided concierge services, aiding in better trip planning for guests.
- Coordinated bar and restaurant operations, contributing to an improved dining experience.
- Supported reception staff to improve check-in and check-out efficiency.
- Managed housekeeping inventory levels, ensuring timely availability of cleaning supplies and consumables.
- Coordinated with team members to enhance operational efficiency.
Croupier
Grand Casino World
Vilnius
08.2003 - 02.2010
- Facilitated high-stakes games, ensuring timely and accurate payment of winnings for player satisfaction.
- Operated betting games, providing an engaging experience to customers.
- Exchanged money for chips, facilitating seamless transitions between games.
- Monitored tables closely, detecting any signs of cheating.
- Observed players' behaviour attentively whilst on duty to ensure adherence to house rules.
- Conducted card shuffling and dealing effectively for uninterrupted gameplay.
- Resolved disputes calmly and efficiently, maintaining a positive gaming environment.
- Maintained concentration during long hours, ensuring accuracy in all transactions.
- Guided guests in understanding betting options, enhancing their overall gaming experience.
Education
Bachelor's Degree - Civil Engineering
01.2004
Engineering discipline that deals with the design, construction, and maintenance of the physical and naturally built environment, including works like roads, bridges, canals, dams, and buildings
Skills
- Outstanding customer service
- Excellent communication
- Team supervision
- Calm under pressure
- Decision making
- Time-management
- Leadership skills
- Cash handling
- Project management
Languages
Lithuanian
Driving licence
Full, Clean
Certification
- City & Guilds NVQ Level 2 in Hospitality and Catering Principles
- Level 2 in Food and Beverages Services
- TQUK Level 2 in Digital Marketing
- Mental Health certificate
- Life purpose coach diploma
Interests
- Crochet & Knitting
- Self-care & wellness
- Personal growth & learning
- Creative expression & aesthetics
Timeline
Waiting Staff - Richoux LTD
01.2020 - 10.2020
Tearoom Assistant/Front of House - KC's Tea Room
06.2017 - 12.2018
Assistant Manager - New Ultra Ltd, Villagio Restaurant
04.2015 - 02.2017
Waiting Staff - Chiquitos
05.2013 - 11.2014
Waiting Staff - Strada
03.2011 - 05.2013
Breakfast Assistant - Holiday Inn Express
09.2010 - 02.2011
Hotel Assistant - Comfort Inn
02.2010 - 09.2010
Croupier - Grand Casino World
08.2003 - 02.2010
Vilnius Gediminas Technical University - Bachelor's Degree, Civil Engineering