Summary
Overview
Work history
Education
Skills
Timeline
Generic
Lauren Vicary

Lauren Vicary

Aberystwyth, Wales

Summary

An approachable and solution focused graduate, thriving in fast-paced environments, confident in maintaining relationships and creating a favourable and inclusive environment. A proven organised Administrative Support Officer with a knack for streamlining office operations and enhancing team productivity. Improving document management systems and facilitating seamless communication across departments. Known for fostering collaborative work environments and ensuring timely completion of tasks.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work history

Resource Bank Administrative Support Officer

NHS Wales Shared Services Partnership
Cardiff
2025.06 - Current

Key responsibilities -

  • Managed end-to-end recruitment for Bank staff across NWSSP.
  • Ensured compliance with governance , immigration, and pre-employment checks.
  • Maintained accurate employee records on ESR and monitored mandatory compliance requirements.
  • Produced and reviewed reports for audits, compliance and data accuracy.
  • Liaised with managers regarding staffing needs and Bank worker placements.

Key Successes

Had the opportunity to be part of the successful team that decreased agency spend down to £30k so far, down from £240k last year and £1M the year before.

Onboarded 28 individuals to date, while helping to manage and support the 75 current Bank workers in active placements across NWSSP.

Business support administrator - Legal & Risk

NHS Wales Shares Services Partnership
Cardiff
2023.12 - 2025.04

Key Responsibilities

  • Provided high-quality administrative and operational support within fast-paced, compliance driven environments.
  • Delivered comprehensive onboarding and inductions for new starters, acting as a key point of contact.
  • Coordinated logistics for hearings, training, and events, often at short notice.
  • Adapted quickly to new legal and digital systems, maintaining accurate records and training colleagues to ensure compliance and consistency.
  • Liaised with internal and external stakeholders to coordinate travel, venues, suppliers, and development events within budget.

Key Successes

Led a team of six new starters through a high-pressure, time-critical task, setting clear priorities and timelines ensuring a smooth potential office relocation, which resulted in huge cost savings.

Informally took on the role of translating legal updates into Welsh for the monthly reviews, ensuring the smooth running of the Legal & Risk Communications and Engagement department during staff shortages.

Personal assistant

Dewis Cymru
Cardiff
2023.10 - 2025.04

Administrator officer - Single Lead Employer

NHS Wales Shared Services Partnership
Cardiff
2023.01 - 2023.09

Retail assistant

Marks & Spencer
Aberystwyth, Ceredigion
2021.05 - 2022.09

Education

Bachelor of Science - Business Management (International Management)

Cardiff University
Cardiff
2022.09 - 2025.07

A-Levels - Business Studies, Welsh Baccalaureate, English

Ysgol Gyfun Gymunedol Penweddig
Aberystwyth, Ceredigion
2020.09 - 2022.09

GCSEs - Including Maths, English, science and Welsh

Ysgol Gyfun Gymunedol Penweddig
Aberystwyth, Ceredigion
2018.09 - 2020.09

Skills

  • Strong communicator in Welsh and English
  • Highly organised, results and detail-driven
  • Budgeting control
  • Decision-Making proficiency
  • People-oriented approach
  • Project and team coordination
  • Collaborative and independent work

Timeline

Resource Bank Administrative Support Officer

NHS Wales Shared Services Partnership
2025.06 - Current

Business support administrator - Legal & Risk

NHS Wales Shares Services Partnership
2023.12 - 2025.04

Personal assistant

Dewis Cymru
2023.10 - 2025.04

Administrator officer - Single Lead Employer

NHS Wales Shared Services Partnership
2023.01 - 2023.09

Bachelor of Science - Business Management (International Management)

Cardiff University
2022.09 - 2025.07

Retail assistant

Marks & Spencer
2021.05 - 2022.09

A-Levels - Business Studies, Welsh Baccalaureate, English

Ysgol Gyfun Gymunedol Penweddig
2020.09 - 2022.09

GCSEs - Including Maths, English, science and Welsh

Ysgol Gyfun Gymunedol Penweddig
2018.09 - 2020.09

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Lauren Vicary