Lauren selby
Summary
Highly motivated with a target-driven attitude, a willingness to learn and exceptional problem-solving abilities. Demonstrates strong communication skills and excels in team building, remaining calm under pressure while taking initiative. Committed to leveraging these to achieve to my goals and drive success.
Overview
3
3
years of professional experience
Work history
Telesales agent
Resq Limited
Hull
01.2025 - Current
- Increased sales through effective upselling techniques.
- Exceeded sales goals and improved profitability by developing sales strategies.
- Demonstrated active listening skills whilst dealing with customers' concerns or complaints.
- Handled customer queries focused on first-call resolution.
- Achieved daily performance targets, aiding department progression towards sales goals.
Warehouse picker
Heron Foods
North Ferriby, East Riding of Yorkshire
09.2023 - 10.2024
- Maintained cleanliness of warehouse for improved safety standards and work conditions.
- Picked orders for efficient dispatch, ensuring all goods were correctly packaged.
- Fast pace independent working while operating on a LLOP and headset.
- Achieving daily set targets to the best of my ability to ensure orders where sent out on time.
Night care assistant
Cloverdale care home
Laceby, North East Lincolnshire
02.2023 - 09.2023
- Maintained high standards of cleanliness by regular tidying of residents' rooms and social areas.
- Assisted in feeding to improved nutritional intake.
- Monitored and reported nighttime behavior patterns in care plans and handover notes.
- Logged daily observations, mobility activity and eating percentages.
- Provided attentive first-hand care, comfort and safety to all residents.
Home care assistant
Springfield Healthcare
Hull, Kingston upon Hull
09.2022 - 01.2023
- Administered medication to patients, ensuring proper health management.
- Respected privacy and dignity of each resident during provision of care services.
- Collaborated with healthcare team for effective service users care.
- Encouraged independence among service users whilst assisting them with daily tasks.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes.
British Army (Training)
British Army
Pirbright, Surrey
02.2022 - 06.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported my team by demonstrating respect and willingness to help.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
GCSEs - Maths
Newland school for girls
GCSEs - English literature
Newland school for girls
04.2001 -
GCSEs - English language
Newland school for girls
GCSEs - Combined Science
Newland school for girls
Entry to the uniformed services
QPD
Entry to the uniformed services
QPD
Skills
- Target driven attitude
- Problem-solving
- Communication skills
- Team building
- Calm under pressure
- Initiative
Timeline
Telesales agent
Resq Limited
01.2025 - Current
Warehouse picker
Heron Foods
09.2023 - 10.2024
Night care assistant
Cloverdale care home
02.2023 - 09.2023
Home care assistant
Springfield Healthcare
09.2022 - 01.2023
British Army (Training)
British Army
02.2022 - 06.2022
GCSEs - English literature
Newland school for girls
04.2001 -
GCSEs - Maths
Newland school for girls
GCSEs - English language
Newland school for girls
GCSEs - Combined Science
Newland school for girls
Entry to the uniformed services
QPD
Entry to the uniformed services
QPD
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