Summary
Overview
Work history
Education
Skills
Timeline
Generic

James Taylor

Bradford

Summary

I am a highly motivated individual with a drive to change my career.

During my working career and personal life, I have gained a lot of experience with computers and IT systems. In my role as a Finance Assistant I began to learn how to use excel and various formulas to create invoices from product lists. During my time as a Marketing Assistant, I expanded that knowledge and learned how to create pivot tables and analytics dashboards. In my current role, I became proficient in the in-house IT systems and learned how to troubleshoot faults and assisted other agents to remedy the issues. I also helped organise the server room to make troubleshooting connectivity issues quicker.

Overview

11
11
years of professional experience

Work history

Telesales Agent

Clearanswer
08.2023 - 07.2025
  • Used multiple systems at once to solve customer problems
  • Assisted other agents with IT issues such as setting up PCs and helping with software issues
  • Helped to reorganise the office’s network to prevent agent downtime due to connection issues

Digital Marketing Assistant

The Opportunity Centre
05.2021 - 06.2023
  • Created and maintained Excel spreadsheets of marketing data
  • Used pivot tables to create interactive dashboards for data analysis to provide suggestions for marketing campaigns
  • Collaborated with other departments to help plan and execute marketing campaigns

Crew Member

McDonalds
02.2021 - 05.2021
  • Ensured my assigned workstations were run efficiently to help flow of order processing
  • Worked with other crew members to pack orders in an accurate and timely manner

Casual Waste Adviser

Bradford Metropolitan District Council
08.2020 - 02.2021
  • Worked in general refuse collection teams to ensure customer bins were emptied on time
  • Worked with the bulk collections team to help lift heavy loads

Finance Assistant

Innserve
11.2014 - 09.2019
  • Worked with the wider finance team to create invoices for clients using Excel
  • Liaised with field team managers to ensure fleet mileage was reported on time, to allow accurate reimbursement for fuel

Education

Level 3 Digital Marketer - Distinction

Baltic Apprenticeships

[re]boot Unit 322 Marketing Metrics and Analytics - Pass

Leeds City College

Level 3 Creative Digital Media Extended Diploma - MMM

Bradford College

GCSE English - C

Leeds City College

GCSE Maths - C

Bradford Academy

Skills

  • Microsoft Excel
  • Data Analysis
  • CRM software usage
  • Interdepartmental communication
  • IT system troubleshooting
  • Target driven attitude

Timeline

Telesales Agent

Clearanswer
08.2023 - 07.2025

Digital Marketing Assistant

The Opportunity Centre
05.2021 - 06.2023

Crew Member

McDonalds
02.2021 - 05.2021

Casual Waste Adviser

Bradford Metropolitan District Council
08.2020 - 02.2021

Finance Assistant

Innserve
11.2014 - 09.2019

[re]boot Unit 322 Marketing Metrics and Analytics - Pass

Leeds City College

Level 3 Creative Digital Media Extended Diploma - MMM

Bradford College

GCSE English - C

Leeds City College

GCSE Maths - C

Bradford Academy

Level 3 Digital Marketer - Distinction

Baltic Apprenticeships
James Taylor