Lauren Reddish
Nottingham,Nottinghamshire
Summary
A dedicated and efficient professional with diverse skills in mortgage administration, customer service and IT service management. Proven ability to thrive in fast-paced environments whilst working meticulously and delivering exceptional communication and teamwork. Committed to continuous learning and development, consistently seeking opportunities for personal and professional growth.
More recently developed a strong understanding of mortgage operations; being responsible for administrative tasks from initial fact-find to final completion.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Mortgage Administrator
Redd Mortgages
Nottingham
06.2024 - 01.2026
- Emailing and phoning solicitors for updates on client cases.
- Keeping clients updated on progress from mortgage application to completion.
- Inputting data into the internal system.
- Creating email templates to maintain standards, professionalism, and consistency.
- Holding weekly meetings to review the pipeline and keep track of all cases.
- Requesting and uploading client documents to lender portals.
Technology Analyst
Infosys
Nottingham
09.2016 - 10.2025
- I completed an apprenticeship as an IT Software Support Analyst in 2016 with E.ON IT UK, securing a role as an Associate Technical Analyst upon completion of the apprenticeship in September 2017.
- My role involved provisioning and decommissioning servers within HP cloud environments. Creating development and test environments to support project requirements. Managing code through CMS, overseeing the staging of daily releases. Handling backflush and sideflush processes for code management. Setting up new users to facilitate system access and utilisation.
- E.ON IT UK was taken over by Infosys in 2018. I worked on the E.ON account until January 2023, and since then I have been on maternity leave, before returning to the bench to undertake internal training courses. I was made redundant in October 2025 due to outsourcing to India.
Assistant Manager
Veeno
Nottingham
09.2015 - 09.2016
- Contributed to development and success of new company, Veeno ‘the Italian wine café’.
- Promoted from Supervisor to Assistant Manager within two months.
- Managed daily email and telephone communications to ensure effective operations.
- Conducted stock takes and oversaw inventory management to maintain supply levels.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Supervisor
Moleface
Nottingham
05.2012 - 09.2015
- Promoted to Supervisor in 2014 due to strong work ethic and initiative as waitress.
- Managed shifts and oversaw back-of-house operations, including ordering, banking, and stock takes.
- Gained comprehensive understanding of business operations through experience at Moleface.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
Waitress
Marston's
Nottingham
04.2010 - 05.2012
- Gained experience in customer engagement techniques while employed at Marston's.
- Learned to remain composed in high-pressure situations, enhancing problem-solving abilities.
- Providied exceptional customer service by taking orders, serving meals, and ensuring satisfaction.
- Managed cash and card transactions accurately, processing payments and issuing receipts promptly.
- Worked as a team to maintain cleanliness and organisation of dining areas, as well as coordinating with staff to ensure efficient meal preparation and delivery.
Education
Tennis Assistant Coaching
LTA
NottinghamNVQ Level 2 - Understanding Nutrition and Health
Vision2Learn
Distant LearningNVQ Level 3 - Software and Web Development
City & Guilds
NottinghamNVQ Level 4 - Counselling Skills
Cambridge Open College
Distant LearningA-Levels -
Carlton Le Willows
NottinghamGCSEs -
Carlton Le Willows
NottinghamSkills
- Verbal, written and email communication
- Customer service excellence
- Workload management
- Meeting preparation and organisation
- Team meeting facilitation
- Documentation accuracy
- Event planning and organisation
- Maintaining professionalism
Certification
Infosys Lex Courses
- Windows Administration
- Introduction to Unix
- Introduction to Ansible
- AWS – Services Overview
- Introduction to Artificial Intelligence
- Responsible AI Foundation
Other
- Microsoft Technology Associate (MTA) Certificate – Software Development Fundamentals
- ITIL Foundation (Axelos) Certificate – IT Service Management
- ITIL Service Operations (Axelos) Certificate
- Windows Server Fundamentals
First Aid - Qualsafe Level 3 Award in Emergency First Aid at Work (RQF) - June 2025
Hobbies and interests
- I enjoy running, gym, playing tennis, reading, photography and socialising with friends and family.
- I also like to travel and try different types of cuisine.
References
References available upon request.
Timeline
Mortgage Administrator
Redd Mortgages
06.2024 - 01.2026
Technology Analyst
Infosys
09.2016 - 10.2025
Assistant Manager
Veeno
09.2015 - 09.2016
Supervisor
Moleface
05.2012 - 09.2015
Waitress
Marston's
04.2010 - 05.2012
Tennis Assistant Coaching
LTA
NVQ Level 2 - Understanding Nutrition and Health
Vision2Learn
NVQ Level 3 - Software and Web Development
City & Guilds
NVQ Level 4 - Counselling Skills
Cambridge Open College
A-Levels -
Carlton Le Willows
GCSEs -
Carlton Le Willows