Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Raluca Olteanu

Northampton,Northamptonshire

Summary

Motivated and detail-oriented mortgage professional with 1 year of experience as a Mortgage Administrator, now seeking to take the next step into an entry-level Mortgage Adviser position. Strong background in supporting advisers with mortgage applications, managing client documentation, and liaising with lenders to ensure timely and accurate processing. CeMAP qualified, with a solid understanding of FCA regulations and a passion for delivering excellent client service. Eager to apply technical knowledge, administrative expertise, and client-facing skills in a regulated advisory role.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Mortgage Administrator

SimKey Mortgages
Bedford, Bedfordshire
03.2025 - 05.2025
  • Supported Mortgage Advisers by preparing and processing mortgage and protection applications from submission to completion.
  • Liaised with lenders, solicitors, and clients to ensure smooth progression and timely completion of cases.
  • Managed client files, ensuring all documentation met regulatory and compliance standards (FCA).
  • Conducted initial affordability checks and gathered required documentation such as proof of income, ID, and credit reports.
  • Maintained accurate records using CRM systems and provided regular updates to clients on their application status.
  • Managed daily administration duties for smooth operation of the office environment.
  • Facilitated customer understanding through clear explanation of complex financial terms and conditions.
  • Achieved timely communication with clients by maintaining regular updates on mortgage application status.
  • Built strong relationships with lenders, resulting in improved negotiation capabilities.
  • Provided professional service to clients, fostering trust and long-term relationships.

Warehouse Operative

GXO Logistics
Milton Keynes, Buckinghamshire
08.2015 - 05.2024
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Maintained clean, safe and orderly warehouse space.
  • Completed work following safety rules for best working practices.
  • Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
  • Reported issues and damages to senior warehouse staff enabling prompt, effective resolutions.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policy.

Education

BSc - Banking and Financial Planning

University of Northampton
Northampton, Northamptonshire
09.2017 - 05.2022

Level 3 CEMAP - Mortgage Adviser

LIBF
London
02.2024 - 01.2025

Skills

  • Mortgage Application Processing
  • Knowledge of FCA Regulations & Compliance
  • Document Collection & Verification
  • Affordability & Eligibility Checks
  • Client Communication & Support
  • Liaising with Lenders, Solicitors & Advisers
  • CRM & Mortgage Software (eg Revolution, Mortgage Brain)
  • Data Entry & File Management
  • Attention to Detail
  • Time Management & Prioritisation
  • Administrative Support & Case Tracking
  • Confidentiality & Professionalism
  • Team collaboration
  • Problem-solving
  • Ability to explain complex information clearly
  • Mortgage industry knowledge

Languages

English
Fluent

References

References available upon request.

Timeline

Mortgage Administrator

SimKey Mortgages
03.2025 - 05.2025

Level 3 CEMAP - Mortgage Adviser

LIBF
02.2024 - 01.2025

BSc - Banking and Financial Planning

University of Northampton
09.2017 - 05.2022

Warehouse Operative

GXO Logistics
08.2015 - 05.2024

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Raluca Olteanu