Lauren brown
Stourport On Severn ,Worcestershire
Summary
Motivated individual eager to transition into Filmmaking with a passion for creative storytelling. Demonstrates strong communication and time management abilities, fostering effective collaboration in team settings. Committed to leveraging diverse experiences to contribute to innovative projects.
Overview
7
7
years of professional experience
Work History
Barmaid
Bathams LTD
Kinver , South Staffordshire
02.2019 - 01.2026
- Served customers with a warm welcome to improve pub experience.
- Took customer orders and prepared drinks using best-practice methods.
- Processed cash, credit card, and voucher payments to speed up service.
- Resolved customer complaints professionally to enhance satisfaction.
- Maintained a clean, organised bar area and followed health and safety standards.
- Adapted quickly during busy periods while juggling multiple tasks safely.
- Stocked and organised bar to enable quick service for customers.
- Maintained glassware supply by washing and organising after use to support efficient service.
- Trained new staff in bar operations and cocktail preparation to uphold service standards.
- Verified customer age using official government identification before serving alcohol.
Barmaid/waitress
Worcestershire County Cricket Club
Worcester , Worcestershire
10.2022 - 08.2023
- Serve up to 200 customers during high-volume shifts while maintaining quality.
- Handle busy periods quickly by juggling multiple tasks without reducing service quality.
- Greeted customers warmly to foster an enjoyable pub experience each shift.
- Promoted specific menu selections based on customer preferences to enhance satisfaction.
- Guided customers through menu options, utilising full menu knowledge to enhance their dining and drinking choices.
- Prepared a variety of cocktails and mixed drinks for patrons at the bar. Serve wine, beer, and non-alcoholic beverages to multiple guests.
- Train new staff in bar operations, cocktail preparation, and customer service standards.
- Keep bar area clean and organised while following health and safety standards.
- Assist with stock counting, ordering, and replenishing supplies to avoid shortages.
- Maintain professional brand image by keeping personal appearance neat and tidy.
Education
Master of Arts - Filmmaking and Screenwriting
Birmingham Met Film
Birmingham, BIR01-2025
Bachelor of Arts - Creative Digital Media
University of Worcester
Worcester01-2023
Skills
- Order accuracy
- Product knowledge
- Menu development
- Inventory management
- Customer relationship management
- Customer service excellence
- Event coordination
- Staff training
- Time management
- Team collaboration
- Communication skills
- Patience under pressure
- Deadline focused
- Feedback provision
- Creative
Timeline
Barmaid/waitress
Worcestershire County Cricket Club
10.2022 - 08.2023
Barmaid
Bathams LTD
02.2019 - 01.2026
Master of Arts - Filmmaking and Screenwriting
Birmingham Met Film
Bachelor of Arts - Creative Digital Media
University of Worcester