Summary
Overview
Work history
Education
Skills
Languages
Timeline
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sienna john

Southampton,Hampshire

Summary

Friendly Bartender. Keep work area clean, stocked and conveniently organised at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons. High-energy restaurant professional with strong money management and food handling abilities.

Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximising customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Hardworking bar team member trained in mixology, beverage pairing and money handling.

Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards.

Overview

3
3
years of professional experience

Work history

barmaid

maggies
London
10.2021 - 09.2023
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Maintained bar stocks, replenishing daily as necessary.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Refused drinks service to guests without appropriate proof of age.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Waitress

chelsea galleries
London
07.2020 - 11.2020
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Education

GCSEs -

Harris Academy St John's Wood
London

A-Levels - psychology, sociology

Harris Academy St John's Wood
London

health and social care

Harris Academy St John's Wood
London

Skills

  • Safe serving knowledge
  • Employee training
  • Outstanding customer service
  • Strong communication
  • Problem solving
  • Bar cleaning and maintenance
  • Verbal communication
  • Organised and reliable
  • Alcohol order processing
  • Knowledge of beer, spirits and wine
  • Challenge 25 policy

Languages

English
Native

Timeline

barmaid

maggies
10.2021 - 09.2023

Waitress

chelsea galleries
07.2020 - 11.2020

GCSEs -

Harris Academy St John's Wood

A-Levels - psychology, sociology

Harris Academy St John's Wood

health and social care

Harris Academy St John's Wood

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sienna john