Lauren Antonius
Andover,Hampshire
Summary
Accomplished professional with a strong foundation in time management, communication, and professional relationship building. Demonstrates efficient organisation and decision-making confidence, with a proven track record in process improvement recommendations. Skilled in proactive arrears chasing, credit scoring understanding, and effective debtor communication. Expertise in customer handling, invoice processing, and debt management. Committed to leveraging these skills to drive financial efficiency and enhance organisational success.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work history
Credit Controller
Cross Rental Services
2022.01 - 2025.07
- Decreasing overall debt
- Meeting Deadlines
- Meeting and managing Customer expectations
- Invoice runs – month end
- Expenses
- Increased customer relations
Collections and Recoveries Coordinator
Honda
2019.10 - 2022.01
- Understanding customer needs
- Dealing with vulnerable customers
- Customer service
- Supporting customers with COVID-19 guidance
- Building and maintaining professional, strong and long-lasting customer relationships
- Recruiting and training new starters
- Meeting deadlines and KPI's set
Collection Account Manager
Castle Trust
2019.04 - 2019.09
- Great customer service
- Meeting and managing customer expectations
- Meeting deadlines
- Dealing with vulnerable customers
- Understanding customer needs
- Building and maintaining strong, long-lasting customer relationships
Debit Card Disputes
Lloyd's Bank
2017.07 - 2019.04
- Subject matter expert role
- Meeting and managing customer expectations
- Meeting targets and deadlines
- Disputes knowledge
- Dealing with high value money
- Resolved disputes efficiently, leading to increased customer satisfaction
Telephony Agent
Lloyd's Bank
2016.10 - 2017.07
- Great customer service
- Product knowledge
- Meeting deadlines
- Meeting call scores and quality checking calls
Sales Assistant
2012.10 - 2017.03
- Serving customers
- Meeting customers' expectations
- Cashing up
- Handling high end jewellery items
- Key holder for the business
- Cover for management when they are on holidays or unwell
Student Nurse Placements
Salisbury Community Nursing
2016.01 - 2016.12
- Provide support and care in the community for vulnerable patients living in their own homes, wound care, discharges, admissions and medication.
- Required to drive myself to patient's homes in and around Wiltshire.
- Basic care on Cardiology unit, bed-baths, mouth care, drug rounds, observations, admissions, discharges, assisted eating and drinking.
- Learning on the job while studying a full time nursing degree course at Bournemouth University.
Education
BSC (HONS) - Nursing
Bournemouth University
2015.09 - 2016.09
BTEC Level 3 - Health and Social
Queen Mary's College
2013.09 - 2015.06
BTEC Level 2 - Health and Social
Queen Mary's College
2012.09 - 2013.06
GCSE's - School
Test Valley School
Stockbridge, Hampshire 2007.01 - 2012.01
Skills
- Time management
- Communication
- Professional relationship building
- Efficient organisation
- Decision-Making confidence
- Process improvement recommendations
- Proactive arrears chasing
- credit scoring understanding
- Customer handling
- Debtor communication
- Invoice processing
- Debt management
Timeline
Credit Controller
Cross Rental Services
2022.01 - 2025.07
Collections and Recoveries Coordinator
Honda
2019.10 - 2022.01
Collection Account Manager
Castle Trust
2019.04 - 2019.09
Debit Card Disputes
Lloyd's Bank
2017.07 - 2019.04
Telephony Agent
Lloyd's Bank
2016.10 - 2017.07
Student Nurse Placements
Salisbury Community Nursing
2016.01 - 2016.12
BSC (HONS) - Nursing
Bournemouth University
2015.09 - 2016.09
BTEC Level 3 - Health and Social
Queen Mary's College
2013.09 - 2015.06
Sales Assistant
2012.10 - 2017.03
BTEC Level 2 - Health and Social
Queen Mary's College
2012.09 - 2013.06
GCSE's - School
Test Valley School
2007.01 - 2012.01