Summary
Overview
Work history
Education
Skills
Timeline
AdministrativeAssistant

Lauren Antonius

Andover,Hampshire

Summary

Accomplished professional with a strong foundation in time management, communication, and professional relationship building. Demonstrates efficient organisation and decision-making confidence, with a proven track record in process improvement recommendations. Skilled in proactive arrears chasing, credit scoring understanding, and effective debtor communication. Expertise in customer handling, invoice processing, and debt management. Committed to leveraging these skills to drive financial efficiency and enhance organisational success.

Overview

13
13
years of professional experience
9
9
years of post-secondary education

Work history

Credit Controller

Cross Rental Services
01.2022 - 07.2025
  • Decreasing overall debt
  • Meeting Deadlines
  • Meeting and managing Customer expectations
  • Invoice runs – month end
  • Expenses
  • Increased customer relations

Collections and Recoveries Coordinator

Honda
10.2019 - 01.2022
  • Understanding customer needs
  • Dealing with vulnerable customers
  • Customer service
  • Supporting customers with COVID-19 guidance
  • Building and maintaining professional, strong and long-lasting customer relationships
  • Recruiting and training new starters
  • Meeting deadlines and KPI's set

Collection Account Manager

Castle Trust
04.2019 - 09.2019
  • Great customer service
  • Meeting and managing customer expectations
  • Meeting deadlines
  • Dealing with vulnerable customers
  • Understanding customer needs
  • Building and maintaining strong, long-lasting customer relationships

Debit Card Disputes

Lloyd's Bank
07.2017 - 04.2019
  • Subject matter expert role
  • Meeting and managing customer expectations
  • Meeting targets and deadlines
  • Disputes knowledge
  • Dealing with high value money
  • Resolved disputes efficiently, leading to increased customer satisfaction

Telephony Agent

Lloyd's Bank
10.2016 - 07.2017
  • Great customer service
  • Product knowledge
  • Meeting deadlines
  • Meeting call scores and quality checking calls

Sales Assistant

10.2012 - 03.2017
  • Serving customers
  • Meeting customers' expectations
  • Cashing up
  • Handling high end jewellery items
  • Key holder for the business
  • Cover for management when they are on holidays or unwell

Student Nurse Placements

Salisbury Community Nursing
01.2016 - 12.2016
  • Provide support and care in the community for vulnerable patients living in their own homes, wound care, discharges, admissions and medication.
  • Required to drive myself to patient's homes in and around Wiltshire.
  • Basic care on Cardiology unit, bed-baths, mouth care, drug rounds, observations, admissions, discharges, assisted eating and drinking.
  • Learning on the job while studying a full time nursing degree course at Bournemouth University.

Education

BSC (HONS) - Nursing

Bournemouth University
09.2015 - 09.2016

BTEC Level 3 - Health and Social

Queen Mary's College
09.2013 - 06.2015

BTEC Level 2 - Health and Social

Queen Mary's College
09.2012 - 06.2013

GCSE's - School

Test Valley School
Stockbridge, Hampshire
01.2007 - 01.2012

Skills

  • Time management
  • Communication
  • Professional relationship building
  • Efficient organisation
  • Decision-Making confidence
  • Process improvement recommendations
  • Proactive arrears chasing
  • credit scoring understanding
  • Customer handling
  • Debtor communication
  • Invoice processing
  • Debt management

Timeline

Credit Controller

Cross Rental Services
01.2022 - 07.2025

Collections and Recoveries Coordinator

Honda
10.2019 - 01.2022

Collection Account Manager

Castle Trust
04.2019 - 09.2019

Debit Card Disputes

Lloyd's Bank
07.2017 - 04.2019

Telephony Agent

Lloyd's Bank
10.2016 - 07.2017

Student Nurse Placements

Salisbury Community Nursing
01.2016 - 12.2016

BSC (HONS) - Nursing

Bournemouth University
09.2015 - 09.2016

BTEC Level 3 - Health and Social

Queen Mary's College
09.2013 - 06.2015

Sales Assistant

10.2012 - 03.2017

BTEC Level 2 - Health and Social

Queen Mary's College
09.2012 - 06.2013

GCSE's - School

Test Valley School
01.2007 - 01.2012

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Lauren Antonius