Leah Dutton
Swadlincote,Derbyshire
Summary
A skilled professional with expertise in debtor communication, decision-making confidence, and process improvement recommendations. Always ready to take on new challenges and learn new skills. Demonstrates exceptional team working, customer handling and efficient organisation, remaining calm under pressure while managing client accounts or completing a difficult task. Known for effective negotiation skills and a commitment to enhancing operational efficiency to support the business. Able to take ownership of a workload, ensuring each task is completed to the highest standard.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Credit Controller EU/NHS/Pharma
Sciensus (Healthcare at Home)
Burton-on-Trent, Staffordshire
01.2020 - 06.2025
- Streamlined debt collection processes resulting in improved financial health of the company.
- Managed Ledger of 45 customers, with individual target on £14m + per month.
- Reduced business risk with stringent credit checks and assessment.
- Managed customer accounts for maintaining positive client relationships.
- Provided support during audits, ensuring compliance with regulations at all times.
- Maintained professional client interactions whilst managing overdue payments.
- Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
- Collaborated with internal teams to ensure smooth functioning of credit control processes.
- Contacted customers about overdue payments by phone, letter and email.
- Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
- Monitored and responded immediately to messages and phone calls regarding credit control issues.
- Followed up monthly statements with courtesy calls/emails to customers.
- Escalated serious issues and concerns to supervisor.
- Posted journal transactions following remittance being received.
- Reconciled complicated accounts
- Identified high risk debts/customers to pursue by pulling reports on DSO/KPI/Aged Debt/High Value
- Conducted credit checks and monitored credit alerts.
- Uploaded relevant documentation to client portals.
- Wrote professional correspondence outlining ageing account information.
- Received debit and credit card payments by phone.
Senior Care Assistant
Overseal Care Home
02.2015 - 01.2022
- Assisted in daily personal care tasks, promoting independence amongst residents.
- Assisted, Instructed and lead my team well during emergency situations ensuring minimal harm towards any party involved.
- Maintained accurate records of resident's progress and medical history.
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Built good relationships with relatives and friends of the service users.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Administered medication to each Service User as instructed on the prescription.
- Liaised with healthcare professionals
- Monitored client health conditions and reported immediate issues to manager.
- Recorded daily observations, mobility activity and eating percentages to aid continued client assessment.
- Carried out initial risk and requirement assessments to ensure we could provide the best care to the residents.
- Assisted with medicine and stock counting, ordering and re stocking.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
Credit Control Administrator
Sciensus (Healthcare at Home)
07.2019 - 01.2020
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Carried out credit checks to request for new accounts to be set up.
- Monitored a small ledger of private customers
- Chased debt
- Produced account statements and sent to the customer promptly each month and established which customers require follow up's by phone or by email
- Assisting credit controller's in their day to day role with their own ledgers.
- Created streamlined process for remittances
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Taking debit and credit card payments via telephone.
- Managed over 60 calls per day
Customer and Patient Therapy Co-Ordinator
Healthcare at Home
01.2017 - 07.2019
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Working towards a target each month.
- Completing stock checks of medication via telephone/email/SMS
- Ordering medication following patients prescription, ensuring the correct dose and quantity is ordered to last them until the following delivery.
- Completed customer orders with speed and accuracy.
- Worked collaboratively with internal departments and NHS Trusts.
- Took on the team leader role when necessary
- Monitored the flow of calls and times
- Allocated work loads to individuals
- Participated actively in team meetings; contributed valuable insights towards better patient care.
- Raised Incidents and Adverse Events promptly.
- Acted as point of contact for complaint patients.
- Managed over 80 calls per day, inbound and outbound.
Nursery Nurse
Little Lambs Childcare
02.2013 - 01.2015
- Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
- Delivered high-quality childcare by maintaining a safe, clean and nurturing environment.
- Coordinated creative learning activities to enhance knowledge and skills in young children.
- Promoted positive behaviour
- Enhanced children's social development for improved interaction skills through arranging group activities and playdates.
- Administered first aid when required, ensuring prompt attention to injuries or illnesses.
- Improved language skills in toddlers using interactive storytelling sessions and song routines.
- Safeguarded and protected welfare of young children.
- Observed children's behaviour whilst identifying any developmental issues or concerns.
- Maintained welcoming, age-appropriate classroom environment.
- Supervised groups of up to 8 children.
- Demonstrated awareness of children's cultural background, disabilities and medical histories.
Waitress
Conkers
02.2012 - 01.2013
Waitress
The Navigation Inn
09.2011 - 02.2012
Education
The Pingle School - GCSE
The Pingle School
Swadlincote 09.2006 - 07.2011
Public Services -
Burton and south Derbyshire College
09.2011 - 01.2013
NVQ level 2 - Childcare and Education for young children
ESG training
NVQ Level 3 - Health and Social Care
ESG training
Skills
- Debtor communication
- Decision-Making confidence
- Process improvement recommendations
- Customer handling
- Efficient organisation
- Calm under pressure
- Client account management
- Effective negotiation
- Task prioritisation
References
References available upon request.
Timeline
Credit Controller EU/NHS/Pharma
Sciensus (Healthcare at Home)
01.2020 - 06.2025
Credit Control Administrator
Sciensus (Healthcare at Home)
07.2019 - 01.2020
Customer and Patient Therapy Co-Ordinator
Healthcare at Home
01.2017 - 07.2019
Senior Care Assistant
Overseal Care Home
02.2015 - 01.2022
Nursery Nurse
Little Lambs Childcare
02.2013 - 01.2015
Waitress
Conkers
02.2012 - 01.2013
Public Services -
Burton and south Derbyshire College
09.2011 - 01.2013
Waitress
The Navigation Inn
09.2011 - 02.2012
The Pingle School - GCSE
The Pingle School
09.2006 - 07.2011
NVQ level 2 - Childcare and Education for young children
ESG training
NVQ Level 3 - Health and Social Care
ESG training
Similar Profiles
Amy BallAmy Ball
Home Health Aide at Healthcare At HomeHome Health Aide at Healthcare At Home
Karen BurnsKaren Burns
Safeguarding Champion at SciensusSafeguarding Champion at Sciensus
Rush AmroRush Amro
Business Intelligence Manager at SciensusBusiness Intelligence Manager at Sciensus
Josh SaundersJosh Saunders
Quality Control Technician at AB ProduceQuality Control Technician at AB Produce
Harriet GreenHarriet Green
Waitress at The Robin HoodWaitress at The Robin Hood