Laura Walsingham

• Receive regular Simulation training from Bank of England managers in different scenario terrorist attack, to recognise any suspect vehicle, to deal with bomb treats, Hostile recognisance and the Stay safe- Bank procedures.My respond for a terrorist attack can save lives, for that I continually prepare by training to be able to respond effectively.
• I am proficient to use C-Cure ,Avigilon, Concept ,Fire system and all Communication system.
• Operating a wide range of technical security system , CCTV, Access control. My Knowledge of building also enables me to identify where alarm and groups are, Intrusion Detection system and safety alarm activation ,observe central alarm system for fire to promptly investigate and respond to emergency.
• Vigilant to Health and safety risk carrying regular checks
• Responding to first aid and security emergency
• Control all aspect of access and egress to the building including trucking routs.
• X-ray machine, Vehicle search, personal body search
• Checked bags and identification with keen eye for detail.
• Complete internal and external patrols specifically reporting any criminal activity ,any health and safety issue or any bridge of security
• Observe suspicious activity or suspicious behaviour.
• I been trusted to provide training for both Mitie and Bank staff.
• I developed and promote a very good relationship with the client(Bank of England).
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending,Till cashier service.

• Multi-tasked to keep customer service levels at optimal capacity at peak times.
• Slicing meat, salami, prosciutto
• Handle heavy food items, such as slabs of meat, and operate slicing and cutting equipment
• Careful handling, cutting and displaying cheese
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
• Helped to raise customer satisfaction scores by delivering comprehensive post-sale services and escalating feedback reports.
• Due diligence, Stock counting, new team member training
• Cleaning working area daily.
• Complete Selfridges Food academy- I was chosen for exceptional service

• Providing excellent customer service at all times in Selfridges food hall last 3 year managing the Indian food counter without management supervisor
• Taking orders over the counter for food
• Food temperature checking, due diligence ,stock counting
• New team members training
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
• Followed escalation procedures to efficiently resolve complex queries.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Operated machinery to achieve targets while following regulations.
• Oversaw daily operations to achieve high productivity levels.
• Used Microsoft Word and other software tools to create documents and clear communications, control sale and waste.

• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Carried out regular quality checks to ensure displayed products were in good, saleable condition.
• Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
• Handled cash and card payments with accuracy.
• Preparing variety of coffees
• Preparing and serving hot food e.g
• Sandwich
• Stock counting
• Due diligence
• Covering jobs in all store area where the business need arises
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays in accordance with health and safety standards.
• Recently I received 100% score from M&S mystery shopper in customer services.

• Supervise a team of catering assistants on a daily basis
• Maximised efficiencies and performance of the team working towards a weekly sales target given by the management ( M&S)
• Monitoring systems and procedures in order to be compliant with Food and Hygiene and Health and Safety regulations, achieving 100% in audits in the last twelve months
• Managing direct client (Hospitality manager at M&S Mable Arch) relationship, by addressing various process requirements and customers' feedback
• Monitoring sales and implementing initiatives to increase revenue
• Top shop in UK FOTM M&S for the last three consecutive months
• Assisting Compass hospitality manager in FOTM training for new starters in other locations
• Controlling sales and stock costs
• Control of labour cost and rosters
• Compute the daily cost percentage and compare detailed sales information
• Selected Compass Group Accelerate programme 2011
• Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
• Daily production of Fresh Baguettes and Sandwiches.

• Breakfast setting and breakfast service delivery to the company standards
• Working closely with the rest of team to ensure customer needs were met at all times
• Received and processed stock using inventory management system.
• Delivery and quality controls.

• Manufacturing man and women suits from patterns
• Undertook customer fittings, altering garments to exact requirements.
• Managing the adjustments and alterations
• Managing the measurement and fittings of produced garments
• Inspected garments to verify condition before delivery to customers.
• Used hand sewing and finishing techniques to complete bespoke pieces.
• Harnessed stitching knowledge and expertise to work on multiple fabrics.
• Fit, altered and repaired tailored clothing based on customer measurements.
• Dealing with customers' requests.