CHEIKH SIDY AHMET TIDIANE DIOP

Duties :

• Reviewed and filed payroll documents.
• Analysed financial informations.
• Prepared bank deposits, Bank reconciliations.
• Supported accurate record bookkeeping by properly documenting financial transactions.
• Applied accounting and bookkeeping knowledge to identify areas of weakness and opportunities for improvement in financial systems.

Duties:

• Exceeded KPI targets when providing customer support via phone, email and chat.
• Offered recommendations to customers based on specific situations, priorities and obstacles.
• Dealing with customer enquiries by telephone, email Ensuring that customer’s problem is brought to a satisfactory conclusion.
• Involved in developing a customer service policy.
• Collecting and analysing data to monitor the level of customer service.
• Making sure that all Health and Safety procedures are adhered to.
• Completing all administrative tasks and updating records.
• Having to work in a call centre.
• Ensuring all telephone calls are answered within a 15 second time frame.
• Booking appointments for sales representatives to visit potential customers.
• Booking appointments for heater revision or for New Heater.
• Booking appointments for technician intervention Set up Gas or Electricity for new home.
• Booking appointments for Isolation Works.
• Ensuring that customers are up to date on he’s bills.
• Maximising every sales enquiry.

Duties:

• Maintain good relationships with all of the shop’s team
• Work together to ensure the shop and kitchen is the best it can be
• Have a thorough understanding of the 6 key points of service and follow them
• Serve customers politely and quickly in an engaging manner
• Take the time to respond to customers needs and to deliver outstanding and amazing service and to greet customers
• Ensure products are presented in the correct bags or on clean trays according to Pret standards
• Ensure stock is rotated and used according to standards
• Attend introduction to Pret course and pass the Pret food hygiene test
• To work with a sense of urgency

Duties :

• Opening bank account.
• Prospect Customer.
• Build credit files for loans.
• Teller for bank payments and withdrawals.
• Completed customer searches to generate new leads.
• Built lasting relationships with clients through customer service interactions.
• Carried out active selling from initial customer greeting.
• Prepared invoices for customers with large orders or special sales types.

Duties :

• Sales and Marketing Working as part of a team in a busy and dynamic contact centre.
• Involved in developing the companies sales strategy and pricing policy.
• Responsible for arranging appointments.
• Meeting with potential customer.
• Explaining our products.
• Answering question.
• Writing up orders and asking for recommendations.
• Promote the product to the customer to make him buy.Offered current, accurate advice on optional solutions for concerns.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Listened actively to offer accurate information and best solution to their needs.

YOUTH JOB FORUM :

Meeting with African managers to strengthen youth entrepreneurship.