Laura Samuel
Deerhurst
Summary
Dynamic professional with a strong foundation in customer service and communication, adept at utilising Microsoft Office and electronic payment systems to enhance operational efficiency. Demonstrates a proactive attitude and adaptability, excelling in fast-paced environments while maintaining composure under pressure. Skilled in Guestline hotel management software and core booking systems, committed to continuous growth and learning with a focus on achieving excellence in team-oriented settings.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Wedding & Events
Tewkesbury Park Hotel
Tewkesbury
2024.09 - 2025.08
- Meet with clients to understand their vision, budget, and requirements for weddings or events.
- Upsell any possible hotel extras we can offer to maximize sales
- Coordinate all event details from start to finish (ceremony, reception, food & beverage, décor, etc.).
- Prepare and explain event proposals and cost estimates.
- Ensure accurate billing and payment collection according to hotel procedures.
- Create and manage detailed timelines for all event elements (setup, ceremony, reception, teardown).
- Coordinate with internal departments (housekeeping, F&B, AV, front desk) to align schedules.
- Handle last-minute requests or changes with professionalism and efficiency.
- Maintain event records, contracts, and correspondence.
Hotel Receptionist
Tewkesbury Park Hotel
Tewkesbury
2023.08 - 2024.09
- Greeted and welcomed guests on arrival
- Checked guests in/out, assigned rooms, and processed payments
- Balanced end-of-day banking and reported figures to Finance
- Assisted guests with special requirements and responded to requests/complaints
- Managed bookings using Guestline software and supported Sales & Events team
Waitress / Bar Staff
The Crown Hotel
Innisfail
2023.02 - 2023.06
- Took restaurant bookings and food/drink orders via POS system
- Delivered excellent customer service and maintained cleanliness of service areas
Nanny
Mitchell Park Farm
Victoria
2022.10 - 2022.12
- Responsible for childcare, meal preparation, and light housekeeping
- Assisted with farm duties when required
Waitress
Browns Garden Restaurant
Tewkesbury
2021.09 - 2022.09
- Greeted customers, took orders, processed payments
- Assisted with event planning and food preparation
Waitress
Gupshill Manor
Tewkesbury
2019.08 - 2021.09
- Provided table service, took payments, maintained clean dining areas
Education
Level 3 - Travel and Tourism
Gloucestershire College
Gloucester, UK 2020.01 - 2022.01
GCSEs - 6 GCSEs including Maths and English
Tewkesbury School
Tewkesbury, UK 2015.01 - 2020.01
Skills
- Customer service
- Communication
- Team player
- Proactive attitude
- Microsoft Office
- Electronic payment systems
- Guestline hotel management software
- Core booking system
- Adaptability
- Fast learner
- Growth mindset
- Calm under pressure
Timeline
Wedding & Events
Tewkesbury Park Hotel
2024.09 - 2025.08
Hotel Receptionist
Tewkesbury Park Hotel
2023.08 - 2024.09
Waitress / Bar Staff
The Crown Hotel
2023.02 - 2023.06
Nanny
Mitchell Park Farm
2022.10 - 2022.12
Waitress
Browns Garden Restaurant
2021.09 - 2022.09
Level 3 - Travel and Tourism
Gloucestershire College
2020.01 - 2022.01
Waitress
Gupshill Manor
2019.08 - 2021.09
GCSEs - 6 GCSEs including Maths and English
Tewkesbury School
2015.01 - 2020.01