Laura Samuel
Deerhurst
Summary
Dynamic professional with a strong foundation in customer service and communication, adept at utilising Microsoft Office and electronic payment systems to enhance operational efficiency. Demonstrates a proactive attitude and adaptability, excelling in fast-paced environments while maintaining composure under pressure. Skilled in Guestline hotel management software and core booking systems, committed to continuous growth and learning with a focus on achieving excellence in team-oriented settings.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Wedding & Events
Tewkesbury Park Hotel
Tewkesbury
09.2024 - 08.2025
- Meet with clients to understand their vision, budget, and requirements for weddings or events.
- Upsell any possible hotel extras we can offer to maximize sales
- Coordinate all event details from start to finish (ceremony, reception, food & beverage, décor, etc.).
- Prepare and explain event proposals and cost estimates.
- Ensure accurate billing and payment collection according to hotel procedures.
- Create and manage detailed timelines for all event elements (setup, ceremony, reception, teardown).
- Coordinate with internal departments (housekeeping, F&B, AV, front desk) to align schedules.
- Handle last-minute requests or changes with professionalism and efficiency.
- Maintain event records, contracts, and correspondence.
Hotel Receptionist
Tewkesbury Park Hotel
Tewkesbury
08.2023 - 09.2024
- Greeted and welcomed guests on arrival
- Checked guests in/out, assigned rooms, and processed payments
- Balanced end-of-day banking and reported figures to Finance
- Assisted guests with special requirements and responded to requests/complaints
- Managed bookings using Guestline software and supported Sales & Events team
Waitress / Bar Staff
The Crown Hotel
Innisfail
02.2023 - 06.2023
- Took restaurant bookings and food/drink orders via POS system
- Delivered excellent customer service and maintained cleanliness of service areas
Nanny
Mitchell Park Farm
Victoria
10.2022 - 12.2022
- Responsible for childcare, meal preparation, and light housekeeping
- Assisted with farm duties when required
Waitress
Browns Garden Restaurant
Tewkesbury
09.2021 - 09.2022
- Greeted customers, took orders, processed payments
- Assisted with event planning and food preparation
Waitress
Gupshill Manor
Tewkesbury
08.2019 - 09.2021
- Provided table service, took payments, maintained clean dining areas
Education
Level 3 - Travel and Tourism
Gloucestershire College
Gloucester, UK 01.2020 - 01.2022
GCSEs - 6 GCSEs including Maths and English
Tewkesbury School
Tewkesbury, UK 01.2015 - 01.2020
Skills
- Customer service
- Communication
- Team player
- Proactive attitude
- Microsoft Office
- Electronic payment systems
- Guestline hotel management software
- Core booking system
- Adaptability
- Fast learner
- Growth mindset
- Calm under pressure
Timeline
Wedding & Events
Tewkesbury Park Hotel
09.2024 - 08.2025
Hotel Receptionist
Tewkesbury Park Hotel
08.2023 - 09.2024
Waitress / Bar Staff
The Crown Hotel
02.2023 - 06.2023
Nanny
Mitchell Park Farm
10.2022 - 12.2022
Waitress
Browns Garden Restaurant
09.2021 - 09.2022
Level 3 - Travel and Tourism
Gloucestershire College
01.2020 - 01.2022
Waitress
Gupshill Manor
08.2019 - 09.2021
GCSEs - 6 GCSEs including Maths and English
Tewkesbury School
01.2015 - 01.2020
Similar Profiles
PRIYANKA PATILPRIYANKA PATIL
Housekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT HotelHousekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT Hotel
Tiffany BedrossianTiffany Bedrossian
Senior Corporate Sales Manager at Park Terrace Hotel on Bryant ParkSenior Corporate Sales Manager at Park Terrace Hotel on Bryant Park
Pauline AdahliaPauline Adahlia
Hospitality/Gaming Service at ALH Group - Sandown Park Hotel - Noble ParkHospitality/Gaming Service at ALH Group - Sandown Park Hotel - Noble Park
Sara SekeresSara Sekeres
Wedding & Events Coordinator at Graceful EventsWedding & Events Coordinator at Graceful Events
Max YigitMax Yigit
Wedding Events/Bar Supervisor at Alrewas HayesWedding Events/Bar Supervisor at Alrewas Hayes