Summary
Overview
Work History
Education
Skills
Experience
Timeline
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Laura Robertson

Dunfermline,Fife

Summary

Detail-orientated student who is enthusiastic, reliable and a trustworthy team player willing to work a flexible schedule and longer shifts as needed. Willing to try new things and develop further skills gained from previous employment such as data analysis, laboratory skills and communication.



Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Volunteer Retail Assistant

Barnardo
Dunfermline, Fife
02.2017 - Current
  • Displayed merchandise to enhance sales and to keep the store clean and organised.
  • Helped locate items for customers quickly to increase customer satisfaction and increase sales.
  • Worked in a team by helping others during complicated tasks.
  • Operated tills and handled cash accurately during busy times.
  • Safely transferred cash to the bank.
  • Assessed all donations for quality and determine which items could be sold.
  • Helped with all opening and closing tasks as required.
  • Processed any donated stock by sorting, steaming and pricing items for sale.
  • Kept a flexible schedule to accommodate the needs of the shop
  • Helped set up displays to showcase all stock in store.
  • Kept up to date with any sales or change of pricing throughout the shop.
  • Worked outside of store hours to help promote the charity and store

Sales Assistant

Clark's
Edinburgh
06.2023 - 10.2023
  • Consistently met sales through upselling and offering additional items to customers such as shoe care.
  • Kept up to date knowledge of products to provide recommendations to customers.
  • Identified discrepancies in stocks through regular inventory management and tidying.
  • Shelved and merchandised new products in visually appealing ways for customer ease and engagement.
  • Provided service by offering courteous, helpful advice to best meet customer needs.
  • Conducted stock checks and updated sales floor stock to help customers find what was required.
  • Helped customers refund or exchange any items.
  • Updated product labelling and pricing to reflect closing down discounts
  • Used iPad system to help customers get up-to -date stock information and find what was needed.
  • Cleaned and organised stock room for clear, easy-to-navigate stockroom management.
  • Tagged products quickly and accurately with price tags and stickers.
  • Managed till operations by scanning items, processing payments and issuing receipts.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Correctly measured and identified types of shoe which would be most comfortable and easy to wear.
  • Interacted with wide ranges of ages including first shoe fittings for children and giving advice to customers on keeping care of products.
  • Helped clean and tidy store.
  • Answered phones and coordinated stock with other shops and customers.
  • Worked in teams to give high standard customer service during busy periods of sales.

Education

Bachelor of Science - Biomedical Science

The University of Edinburgh
Edinburgh, EDH
09.2021 -

Scottish Qualifications Certificate - High School

Inverkeithing High School
Fife, FIF
08.2015 - 05.2021

Skills

  • Team Work
  • Store opening and closing procedures
  • Inventory control procedures
  • Active listening
  • Results-oriented
  • Excellent communication skills
  • Data analysis

Experience

Immunology Summer School (September 2023 - September 2023) - This event was run by the University of Edinburgh and was sponsored by the British Society of immunology. It involveddeveloping skills in mathematics, writing papers and reviewing papers, lab skills such as a mouse dissection and microscope skills.


Virtual Work Experience - Genetic Screening

- This job simulator involved learning how to analyse real-time PCR and diagnostic data from the Covid-19 pandemic by analysing amplification curves and determining cycle thresholds for different genes, assessing the sensitivity and specificity of a hypothetical disease and researching real-time PCR assays and analysing each test to understand their limits and positive percent agreements.


Insights - I participated in the insights scheme ran by the university of Edinburgh for widening participants were I went to NewYork for 10 days with a group of strangers to meet Edinburgh University Alumni and work on networking skills. This helped develop my independence, confidence and networking skills.


Timeline

Sales Assistant

Clark's
06.2023 - 10.2023

Bachelor of Science - Biomedical Science

The University of Edinburgh
09.2021 -

Volunteer Retail Assistant

Barnardo
02.2017 - Current

Scottish Qualifications Certificate - High School

Inverkeithing High School
08.2015 - 05.2021

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Laura Robertson