Laura Reilly
Gravesend,Kent
Summary
Highly organised and detail-driven professional with extensive experience in operational coordination, scheduling, administration, and team support across hospitality, maritime, and financial services environments. Proven ability to manage rotas, coordinate resources efficiently, maintain accurate operational records, and support teams within fast-paced, 24/7 operations. Strong analytical, communication, and problem-solving skills, with a consistent track record of ensuring service delivery, compliance, and operational efficiency. Seeking to contribute these skills as a Cruise & Marine Operations Coordinator.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work history
Client Relationship Manager
Thameside Mortgages
2020.05 - 2026.03
- Manage multiple client case files simultaneously, ensuring accurate tracking of progress and deadlines.
- Coordinate workloads and priorities to support advisers efficiently.
- Liaise with clients, lenders, and solicitors to ensure timely completion of cases.
- Maintain accurate records and documentation within a regulated environment.
- Demonstrate strong organisational skills and attention to detail while managing competing demands.
- Provide comprehensive administrative support to mortgage brokers and advisers.
- Manage client case files from application through to completion, ensuring accuracy and compliance.
- Contribute to the organisation’s social media efforts and the promotion of Google Reviews across online platforms.
- Act as a key point of contact between clients, mortgage lenders, and solicitors.
- Deliver a consistently high standard of customer service, maintaining strong client relationships.
- Demonstrate excellent written and verbal communication in a regulated environment.
Marine Operations Controller
Svitzer
2018.05 - 2020.05
- Controlled and monitored marine operations to ensure safe, efficient, and timely vessel movements.
- Coordinated workforce, pilots, tugs, and port resources in line with operational schedules.
- Managed real-time changes to schedules, responding quickly to operational disruptions.
- Maintained accurate operational logs, reports, and compliance documentation.
- Liaised with port authorities, agents, and internal teams to ensure service continuity.
Port Agent
Inchcape Shipping Services
2017.01 - 2020.05
- Coordinated staffing, port services, and operational requirements for vessel arrivals and departures.
- Managed scheduling of port services and resources to meet strict operational timelines.
- Handled immigration clearance and crew movements, ensuring accurate documentation.
- Arranged and tracked travel logistics including flights, accommodation, and transport.
- Worked under pressure in a time-critical, 24/7 operational environment.
- Coordinated all port services essential for vessel operations.
- Managed immigration clearance processes for crew and vessels.
- Arranged travel logistics including flights, accommodation, and transport.
- Responded efficiently to customer requests while working to tight deadlines.
- Liaised with multiple stakeholders to ensure smooth port operations.
Guest Relations Manager / Administration Manager / Finance Manager
Princess Cruises
2011.10 - 2018.01
- Managed crew administration and staffing records for large, multicultural teams.
- Created and maintained rotas and shift allocations across front office and guest services teams.
- Coordinated staffing levels to meet service demands and operational KPIs.
- Tracked attendance, crew changes, and compliance documentation.
- Supported department heads with workforce planning and operational reporting.
- Led, trained, and supervised teams to ensure consistent service delivery and performance standards.
- Additional Roles within Princess Cruises: - Front Desk Supervisor - Night Manager - Crew Manager
Education
BSc (Hons) - International Hospitality Management
Oxford Brookes University
Oxford05.2011
Skills
- Strong organisational and communication skills developed through administrative and operational support roles
- Experience supporting operational coordination and booking processes
- Confident in liaising with stakeholders, agents, and cruise line contacts
- Skilled in maintaining port documentation, accurate records, and compliance requirements
- Customer-focused approach with ability to resolve queries and issues efficiently
- Proficient in Microsoft Office (Word, Excel, Outlook) and data management systems
- Experience assisting with social media and promotional activities
- Able to work calmly under pressure while managing multiple tasks and priorities
- Data recording & reporting
- Social media support for promotional activity
Additional information
- Full UK Driving Licence
- Full right to work in the UK
- Flexibility for occasional evening and weekend support during peak cruise periods
References
Available upon request.
Timeline
Client Relationship Manager
Thameside Mortgages
2020.05 - 2026.03
Marine Operations Controller
Svitzer
2018.05 - 2020.05
Port Agent
Inchcape Shipping Services
2017.01 - 2020.05
Guest Relations Manager / Administration Manager / Finance Manager
Princess Cruises
2011.10 - 2018.01
BSc (Hons) - International Hospitality Management
Oxford Brookes University