Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
ALEYA SANDIA GEORGE

ALEYA SANDIA GEORGE

Client Relationship Manager
Basildon

Summary

Results-driven professional with expertise in client relationship management, recruitment, HR, and business operations. Skilled in strategic planning, team coordination, and compliance, with a strong ability to manage multiple client accounts and drive process efficiency. Experienced in business development, event coordination, and delivering end-to-end service solutions. Currently pursuing CIPD Level 5 in People Management, combining business psychology insights with practical leadership. Passionate about building strong partnerships, optimising operations, and delivering exceptional client experiences

Overview

8
8
years of professional experience
4
4
Languages

Work History

Client Relationship Manager

Flexi Recruits
04.2021 - Current
  • Managing healthcare and hospitality client accounts, assisting with their recruitment, HR, and compliance needs.
  • Coordinating and overseeing a team of recruiters to ensure all vacancies are efficiently fulfilled.
  • Building and maintaining strong client relationships, ensuring long-term partnerships and continued business growth.
  • Ensuring the timely delivery of projects while addressing client-specific needs and challenges.
  • Acting as the primary liaison between clients and internal teams, facilitating seamless communication and service delivery.
  • Organising and representing Flexi Recruits at industry events and business meetings, including the Care Show and other networking events.
  • Delivering a 360-degree service to clients, ensuring all aspects of client relations, from recruitment to onboarding and retention, are met.
  • Handling and resolving client and candidate challenges throughout the recruitment and onboarding process.
  • Tracking and managing strategic client issues, ensuring timely resolutions and progress through internal departments.
  • Supporting clients with HR documentation, compliance, and advisory services to ensure regulatory adherence.
  • Prioritising and managing multiple client accounts, balancing workload effectively to meet business objectives.Working closely with staff across departments to implement growth strategies
  • Draft business plans, sales pitches, presentations, reference material and other documents required
  • Plan and implement communications strategies
  • Train and guide staff in external communications
  • Contribute towards company image through appearances and strategic planning.

Co-Founder & Manager

Sandiago Home
04.2023 - Current

Family-Owned Hospitality Business (2023 – Present)*Kerala, India

  • Oversee operations of two family-owned properties: a homestay (successfully running for two years) and a sustainable resort
  • Conceptualised and developed the resort idea in 2020, bringing it to fruition in 2023 with a focus on sustainability and eco-friendly tourism.
  • Manage property listings, bookings, and guest experiences, ensuring a high-quality stay for visitors.
  • Successfully launched and operated the homestay by leveraging Airbnb and other hospitality platforms.
  • Handle marketing, pricing strategies, and customer service, maintaining excellent guest reviews and occupancy rates.
  • Implement sustainable and traditional Kerala architectural elements in property development, preserving cultural heritage while promoting eco-tourism.

Communications associate

Enactus Aston
12.2020 - 03.2021
  • Worked with management to implement communication strategies
  • Evaluated the effectiveness of communication channels and recommended improvements
  • Developed content for press releases and newsletters
  • Coordinated with Editors to update the latest content on the website
  • Assisted in marketing to ensure people’s outreach activities
  • Managed communication using Twitter, LinkedIn, Facebook, and other social media networks.

Press and Media Manager & General Sales and Marketing Intern

Nestholma
04.2020 - 06.2020
  • Conducted New business area market research for the company
  • Planned and conducted organizational events
  • Participated in coordinating internal campaigns
  • Assisted in business promotional activities
  • Created social media content
  • Worked on establishing Business Contacts

Social Worker - Community Development

The cuckoo campaign
10.2019 - 12.2019
  • Communicated with public social and welfare agencies to obtain and provide information
  • Researched and updated all required materials needed for the firm and partners
  • Analysed departmental documents for appropriate distribution and filing.

Assistant Director

Trance (Indian Movie)
05.2019 - 06.2019
  • Worked as an assistant director to MrAnwar Rasheed, for a Malayalam movie.

Content Creator

The Papaya Media
04.2018 - 07.2018
  • Wrote content and uploaded it to Papaya Media's content management system
  • Develop original content through social listening and independent sources
  • Designed fliers to promote events and company updates.

Junior Journalist and Reporter

The Times of India
04.2017 - 06.2017
  • Developed and pursued stories independently and for assignment, covering range of topics
  • Performed research and checked all facts to maintain a high standard of journalistic integrity
  • Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.

Education

DPG
07.2024 -

MSc. Business Psychology -

Aston University

BA Psychology, Journalism and Literature - undefined

Christ University

Commerce and Business Management - undefined

Sacred Heart CMI Public School

Skills

  • Client Relationship Management

  • Communication & Interpersonal Skills

  • Guest Experience Management

  • Strategic Planning

  • Hospitality Operations Management

  • Conflict Resolution & Problem-Solving

  • Event Coordination & Hosting

  • Sales & Marketing Strategy

  • Airbnb & Online Booking Management

  • Pricing & Revenue Optimisation

  • Team Leadership & Coordination

  • Compliance & Regulatory Adherence

  • Multitasking & Organisational Skills

  • Crisis Management

  • Personalised Guest Services

  • Business Development

  • Cultural Awareness & Adaptability

Accomplishments


  • Parallelly managed and completed the recruitment projects of 5 healthcare companies in the UK in the very first month of my assignment as a Client Delivery Manager.
  • Successfully brought in 3 major healthcare companies as part of a business development initiative.
  • Conceptualized and developed a fully operational homestay and sustainable resort, transforming an idea into a successful business.
  • Managed end-to-end operations, including planning, branding, marketing, and guest experience, ensuring long-term success.

Timeline

DPG
07.2024 -

Co-Founder & Manager

Sandiago Home
04.2023 - Current

Client Relationship Manager

Flexi Recruits
04.2021 - Current

Communications associate

Enactus Aston
12.2020 - 03.2021

Press and Media Manager & General Sales and Marketing Intern

Nestholma
04.2020 - 06.2020

Social Worker - Community Development

The cuckoo campaign
10.2019 - 12.2019

Assistant Director

Trance (Indian Movie)
05.2019 - 06.2019

Content Creator

The Papaya Media
04.2018 - 07.2018

Junior Journalist and Reporter

The Times of India
04.2017 - 06.2017

BA Psychology, Journalism and Literature - undefined

Christ University

Commerce and Business Management - undefined

Sacred Heart CMI Public School

MSc. Business Psychology -

Aston University
ALEYA SANDIA GEORGE Client Relationship Manager