Laura Morley
Leigh-on-Sea,Essex
Summary
I am currently working within the health service in an administrative role for a private hospital . My previous employment has been within the NHS where I had more of a Healthcare Assistant role. I enjoy working with people & have always been part of a team. I’m confident to work on projects on my own & like the challenge of learning new skills.
Overview
35
35
years of professional experience
Work history
Patient Administrator
Spire Wellesley Hospital
Southend-on-Sea, West Sussex
2015.07 - Current
- Booking on Inpatient procedures onto SAP, sending out admission paperwork.
- Dealing with queries from patients due in for surgery.
- Liaising with consultants & their secretaries, ensuring theatre lists are maximised.
- Contacting medical insurance companies & obtaining pre-authorisation for private patients.
- Processing NHS patients that require funding, sending pathway documents for approval to integrated care boards/CCG.
Blood Donor Carer
NHS Blood and Transplant
Brentwood, Essex
2000.04 - 2015.05
- HCA duties which included, health screening of blood & platelet donors, haemoglobin testing & trained in performing venepuncture/phlebotomy.
- Reconciliation of personal document/ paperwork & blood products ready for processing at laboratory.
- Involved in donor recruitment & retention, passing on information about blood/organ donation.
Office Administrator
Partridge’s Dairies
Stanford-Le-Hope, Essex
1997.03 - 2000.03
- Answering department telephone & email queries within timeframes to meet company targets.
- Carried out daily tasks, reports, spreadsheets using Excel & Word.
- Inputting of data onto work system.
Office Clerk
Saxton & Sons Ltd
Grays, Thurrock
1996.05 - 1997.02
- General office duties, answering incoming calls from customers & taking orders.
- Involved in stock takes of the warehouse.
- Printing off customer invoices.
Sales Assistant & Show Material Assistant
Boots the Chemist
Grays, Essex
1995.06 - 1996.04
- Serving customer, processing cash & card payments efficiently to minimise waiting times.
- Advising customers on store products.
- Promotional displaying of special offers & new products.
- Window dressing.
Sales Assistant
Boots the Chemist
Basildon, Essex
1988.06 - 1995.03
- Serving customers face to face on shop floor & dealing with queries.
- Assisting customer, taking payments for items.
Education
Customer Care
NHSBT
Brentwood, EssexBTEC & EARAC - Art & Design Printmaking
Southend College of Technology
Southend-on-Sea 09/1988 - 05/1991
GCSEs -
Castle View School
Canvey Island 09/1984 - 05/1988
Skills
- Enthusiastic, trustworthy & reliable individual
- Experienced in providing excellent customer care
- Self motivated, responsible worker with professional attitude
- Strong communicator with a wealth of transferable skills & knowledge
Timeline
Patient Administrator
Spire Wellesley Hospital
2015.07 - Current
Blood Donor Carer
NHS Blood and Transplant
2000.04 - 2015.05
Office Administrator
Partridge’s Dairies
1997.03 - 2000.03
Office Clerk
Saxton & Sons Ltd
1996.05 - 1997.02
Sales Assistant & Show Material Assistant
Boots the Chemist
1995.06 - 1996.04
Sales Assistant
Boots the Chemist
1988.06 - 1995.03
Customer Care
NHSBT
BTEC & EARAC - Art & Design Printmaking
Southend College of Technology
09/1988 - 05/1991
GCSEs -
Castle View School
09/1984 - 05/1988