Karen Shone

Work history

British Red Cross

Biddulph, Staffordshire

04.2023 - Current

Sort, prepare and categorise donated items on each shift.
Provide warm and friendly welcome to customers and donors daily.
Use EPOS systems to process sales transactions, exchanges and refunds with accuracy.
Foster positive relationships with customers to enhance loyalty and retention.
Replenish floor stock and processed deliveries promptly, maximising product availability for customers.
Improved customer retention by delivering tailored and genuine service.
Maintain knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
Updated product labelling and promotional pricing.
Operated cash registers with accuracy and processed cash and card transactions.

Radius Payment Solutions Ltd

Crewe, Cheshire

12.2014 - 06.2022

Interviewed, hired and trained staff on best practices, maintaining highly efficient service teams.
Maintained faultless customer service through proper staff training and development.
Reduced costs and improved operations by analysing processes and customer feedback.
Represented organisations at seminars, conferences and business events.
Handled negotiations with outside vendors and service agencies to meet group needs.
Streamlined processes to improve and optimise office operations.
Led and managed administrative staff to maintain smooth daily operations.
Developed organisational policies for administrative oversight and internal controls.
Coordinated hiring, recruitment and training strategies to build successful administrative team.

Radius Payment Solution Ltd

Crewe, Cheshire

08.1998 - 12.2014

Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
Developed, recommended and implemented strategies to improve employee work quality and speed.
Streamlined operational efficiencies by establishing and implementing effective programmes.
Minimised discrepancies by effectively training employees on best practices, policies and procedures.
Boosted company efficiency through strategic technology upgrades and process improvements.
Collected regular customer and employee feedback, interpreting findings to enable corrective action.
Provided expert supervision to department managers and 20 staff members, delivering optimal productivity.
Supported company growth by working constructively with sales team members, generating new business opportunities.
Maintained faultless quality control standards, resulting in reduced downtime and maximised revenue.

Radius Payment Solutions Ltd

Crewe, Cheshire

01.1991 - 08.1998

Provided high levels of service, promptly resolving complaints to maintain customer satisfaction.
Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
Delivered outstanding customer experiences through attentive care and faultless service.
Retained customers by building rapport and delivering a tailored service.