Laura Maystar
Summary
With background in administrative support and customer service, I excel in managing tasks with precision and efficiency. I bring strong organisational skills, attention to detail, and a knack for problem-solving. My ability to communicate effectively and work collaboratively makes me a reliable team member in any environment.
Overview
28
28
years of professional experience
Work History
Settlements Administrator
Farley & Thompson LLP
Bournemouth
02.2022 - 07.2026
- Completed paperwork to required standards, correcting errors to ensure accuracy and compliance.
- Recorded high volumes of financial transactions with accurate attention to detail.
- Followed written instructions to complete tasks to exact specifications.
- Verified documentation by meticulously checking all submitted transaction files for completeness and accuracy.
- Communicated professionally with customers to deliver support and facilitate seamless product access.
- Adhered strictly to industry best practices by following policies and procedures.
- Maintained a working understanding of business processes and financial services.
- Complied with data protection laws and other applicable legal regulations.
- Managed trade orders efficiently to ensure accurate execution in fast-paced settings.
- Opened and closed accounts following agreed processes and compliance standards.
- Worked with solicitors on estate requests to support resolution.
- Reconciled stock to confirm records matched physical holdings.
Implementation Manager
JPMorgan Chase
09.2001 - 01.2021
- Set operational priorities to steer department daily activities and decisions.
- Plan and implement work to hit operational targets on schedule.
- Facilitated cross-department workshops to identify process gaps and align delivery strategies.
- Identify project issues, address them, or escalate risks promptly.
- Analyse and adjust workflows to match evolving operational needs.
- Monitored project progress through KPIs and regular status reports to ensure alignment with operational targets.
- Report project data frequently to keep leadership informed on changes.
- Evaluated organisational needs to identify underperforming areas and propose actionable improvements.
- Define project scope, manage resources, and oversee schedules accordingly.
- Maintain stakeholder relationships to enable clear communication and joint problem-solving.
Deputy Manager
Ladbrokes Limited
07.2001 - 09.2001
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Supervised daily operations of the betting shop to ensure smooth functionality and compliance with regulations. of betting shop business and flexed with changing demands to consistently meet objectives.
Production Worker
Mostyns Limited
Bournemouth
07.1998 - 07.2000
- Monitored item quality during production stages to ensure consistency and prevent errors.
- Collaborated with team members to optimise production processes and increase efficiency.
- Adapted to diverse tasks within factory to enhance workflow and support team objectives.
- Packed finished products meticulously for accurate dispatch to clients or storage.
Education
A-Levels - Statistics, History, Pure Mathematics and English Literature
Bridgwater College
Bridgwater, SOM01-1998
Skills
- Attention to detail
- Planning and organising
- Time management
- Problem solving
- Customer service excellence
- Team collaboration
Additional Information
- Proficient in touch typing
- Programmes that I am familiar with are Rumba, Excel, Lotus Notes, Outlook, Word, Signature Net, Zoom, CREST and Altimis.
Timeline
Settlements Administrator
Farley & Thompson LLP
02.2022 - 07.2026
Implementation Manager
JPMorgan Chase
09.2001 - 01.2021
Deputy Manager
Ladbrokes Limited
07.2001 - 09.2001
Production Worker
Mostyns Limited
07.1998 - 07.2000
A-Levels - Statistics, History, Pure Mathematics and English Literature
Bridgwater College