Dumisani Mpofu
Stockton-on-Tees
Summary
Motivated employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies analytical knowledge to findings. Adept at multi-tasking, leading group discussions, managing projects and sharing knowledge.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Settlements Administrator
PX Group
Stockton-on-Tees
2020.09 - Current
- To provide administrative duties including the validation and production of trade confirmations for issue by the Settlements department. This will include validation of XOServe and metering invoices.
- To assist in the accurate & timely processing, settlement and billing of all trading gas, power, and utility transactions for E24. To include the accurate & timely investigation and reconciliation of commercial and operational data.
- To assist in the development of models, tools, processes & procedures, to support and improve business activities and opportunities in the short, medium and long term.
- To develop and maintain effective and supportive working relationships with other members of the Energy Management Department.
- To assist in the resolution of customer queries.
- To assist in the producing of reports.
- To report and investigate any discrepancies identified.
- As required, undertake ad hoc projects, including specialist reports.
Pensions Administrator
Capita PLC
Darlington
2019.10 - 2020.04
- Create and maintain consistent and accurate pension scheme records and events.
- Process complex calculations.
- Help to administer pensions in full whether this be administrative or telephony support.
- Provide an excellent customer service at all times.
- Work within set key performance indicators and quality standards and to make every effort to achieve these.
- Support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects and auditing.
Data Administrator
Santander Operations
Stockton-on-Tees , Stockton-on-Tees
2019.09 - 2020.03
- Collating documents to aid the 2-3,000 PPI cases received daily.
- Inputting data accurately and in a timely manner .
- Document checking for discrepancies Attaching documentation.
- Corresponding with clients.
Finance Officer
Inkezo HR Solutions
Johannesburg
2015.04 - 2016.06
- Preparation of monthly and annual budgets.
- Conducting periodic financial analysis to identify variances.
- Reporting on variances.
- Company bookkeeping updated.
- Implementing controls on petty cash.
- Ensuring that expenses are kept within the assigned budget.
- Preparing quotations.
- Preparing sales invoices.
- Maintaining the aged receivables and payables.
- Debt collection.
Quality Assurance Manager
Inkezo HR Solutions
Johannesburg
2014.10 - 2016.06
- Implementation of ISO 9001 standards.
- Establishment and implementation of processes needed for management systems.
- Ensuring that the standards are implemented and all company personnel are aware of the relevance and importance of their activities, and how they contribute to the achievement of Inkezo HR Solution's quality objectives.
- Conduct training on the quality management system.
- Oversee all internal audits.
- Promote awareness of safety and customer requirements throughout the organization.
- Compiling management reports on the efficiency of the system.
- Liaising with external parties on quality management system.
- Conducting periodic management review meetings.
- Ensure that that the organisations quality management system conforms to the regulatory/legal requirements.
- Review of internal processes that affect the quality of the organisations end product.
- Overseeing inspection of materials to ensure they meet the required quality standard.
Education
Bachelor of Business Administration - Accounting
Helderberg College
Cape Town 2010.01 - 2013.12
Skills
- Accounting
- Microsoft Office
- Training
- Coaching
- Quality Assurance
- Customer Engagement
- Data Analysis
- Internal Audit
- Leadership
- Interpersonal Skills
- Management
Affiliations
- Cricket
Accomplishments
Successfully implemented and obtained certification for ISO 9001 for Inkezo HR Solutions.
Languages
English
Fluent
Xhosa
Intermediate
Zulu
Fluent
References
References available upon request.
Timeline
Settlements Administrator
PX Group
2020.09 - Current
Pensions Administrator
Capita PLC
2019.10 - 2020.04
Data Administrator
Santander Operations
2019.09 - 2020.03
Finance Officer
Inkezo HR Solutions
2015.04 - 2016.06
Quality Assurance Manager
Inkezo HR Solutions
2014.10 - 2016.06
Bachelor of Business Administration - Accounting
Helderberg College
2010.01 - 2013.12
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