Laura Jeffery

• Built strong rapport with families and schools, enhancing trust and cooperation in service delivery.
• Improved educational outcomes for young people, via systemic, intensive, whole family support and interventions that address the root cause of issues
• Completed risk management and safety plans
• Partnership working with wider professional network
• Advocacy for young person and their family

• Provide day-to-day management of a Residential Unit within a custodial establishment housing 250 prisoners.
• Manage the work of your staff group to ensure all local and national guidelines, policies and quality standards are implemented and compliant with National Security Framework (NSF) and Local Security Strategy (LSS)
• Undertake incident management response and Orderly Officer duties, overseeing the establishment in its entirety, including during the night state.
• Direct line management responsibilities for 19 prison officers and 2 supervising officers. This includes staff performance, development, appraisal and absence management
• Responsible for incident management, documentation and logging onto the national Incident Reporting System (IRS)

• Provide day to day supervision for Prison Officers and Operational Support Grades on a residential unit within a custodial environment.
• Supervise and coordinate the delivery of the establishment’s regime and activities within your

unit, ensuring all local/national policies are maintained.

• Supervised all staff within my area of responsibility, ensuring they were briefed on the work for the day through preparing and delivering team briefings

and handovers

• Coached and mentored staff, including new recruits whilst also arranging for other staff to provide mentoring support as required
• Managed a caseload of Assessment Care Custody Teamwork (ACCT)

• Supervise and support prisoners in a rehabilitative environment, ensuring all services are provided to a high standard and that security and control are maintained at all times, adhering to local and national policies.
• Act as a Key Worker, developing a mentoring, supporting, encouraging relationship with

identified prisoners.

• Conducted personal, vehicle and cell searches, external escorts and regime delivery
• Assisted in rewriting my units regime delivery plan to address identified substance misuse issues

• 1 of 2 primary sales people with a revenue target of $1.2 million.
• Responsible for selling and marketing soccer programs to youth organisations to hit seasonal targets and increase revenue streams,
• Client customer service and staff management of a team of 30
• Successfully prospected to identify new clients to reach office target of 15% yearly growth
• Budget management through P&L statements, sales tracking and reporting
• Staff training and management for Account Managers; including sales days, lead generating and systems support
• Staff recruitment and placement for up to 80 staff members, including staff

management and scheduling