Nicky Kirby

• Management of own diary including room booking, appointments, from initial assessments through to care completion.
• All information from recordings of initial verbal assessment, sessions and completed record assessments entered on to database Systm1.
• Evaluating need and referring for 1:1 counselling, Decider Skills, School Nurse and/or signposting to appropriate agencies in addition to services provided by HCRG.
• CORE 10 assessments (me and my feelings for younger children) completed at beginning and end of therapy.
• Attended regular clinical, line management and therapeutic supervision.
• Delivered 6 to 10 session depending on need and progress using creative play, CBT elements and person centred therapy.
• Attended regular training workshops for improved service user support.
• Maintained confidential case documentation in line with data protection regulations.
• Promoted resilience, self awareness and positive wellbeing when working with vulnerable children by way of unconditional positive regards, empathy and acceptance.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Monitored service user progress, escalating concerns for swift resolution.
• Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases such as safeguarding concerns.
• Consulted with relevant key workers with any safeguarding concerns.

Meeting with students on a regular weekly basis to help them with presenting issues, as well as underlying themes and experiential situations that have caused them to suffer from low mood, depression, anxiety, etc.

Working with them collaboratively to assess their own ability to review and reassess their feelings and responses to their 'now'.

Supporting them through their challenges, offering tools and new ways of thinking, resulting in a more positive approach to the world around them.

• Helped students with important points to prepare for examinations and assessments.
• Supported students to identify problems impeding education.
• Personalised instruction and personal mentoring based on individual strengths and abilities.
• Offered counselling to help students deal with social, academic, personal, or behavioural issues.
• Adhered to strict confidentiality protocols to safeguard and accurately store student information.

My time and Clayesmore School was spent as a placement counsellor whilst in training, completing a Level 5 Dip in Child and Adolescent Counselling.

• Assisting and helping customers with clothing and footware choices, stock taking, stock ordering, daily accounts, dealing with customer requests and queries, pricing and dealing with suppliers, general housekeeping of the shop
• This role is very much a customer orientated position, where friendliness and a professional diplomatic approach is needed
• Running and managing the shop in the absence of the owner
• Organised displays to promote inventory and encourage customer purchases.
• Handling of new stock on arrival, stockroom management and organisation
• Assisting the manager in new product choices and ordering
• Operated cash registers with accuracy and processed cash and card transactions.
• Followed company procedures and guidelines for smooth retail operations.
• Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

• Property management/renovations, academic study.
• Raising my daughters

• The purpose of this role was to support and mentor students who were highlighted by student support, teachers and parents as having academic/social/emotional/physical blocks to learning, with the anticipated outcome being an improvement in attendance, focus and achievement
• Responsible for all administration relating to my case load and liaising with outside agencies as well as members of staff and parents
• Main duties included:
• Established and managed a caseload of students with a variety of issues
• Arranging and attending meetings with students and parents
• Liaising with external agencies where necessary
• Feed -back and team working/awareness on a weekly basis for the benefit of the pupil
• One to one weekly support for individual students
• Writing up of case notes
• Working with confidentiality alongside child protection requirements
• The design and implementation of 6 week self-esteem workshops to encourage self-worth and confidence for vulnerable children
• The design and implementation of a 'Buddy' training program which placed a selection of year 9 girls in a supportive role to the new year 7 girls.

• Provide administrative support to sales team
• Liaising with clients, solicitors, other agents and external agencies
• Preparing house details ready for marketing
• Diary management.

• Working with young adults with chronic and acute issues
• Liaising with relevant agencies
• Keeping and handling of confidentiality
• Working within a highly effective team.

• Planned and delivered lessons with children aged between 2 and 8
• Full responsibility of the nursery art department including the implementation and designed creative activities to be experienced and completed in line with the EYFS learning outcomes
• Assisting class teachers in all aspects of the school day
• Taking lesson during periods of absence of class teacher
• Working on a one to one basis with individual children whether curriculum or emotional support based
• Liaising with staff and parents
• Lesson planning

• Duties included the sale and promoting of Yellow pages advertising space
• Dealing directly with customer accounts and working within perimeter personal and team targets of renewal, increase and loss
• Dealing with current customers, whilst also creating new business accounts through leads and self-generated contacts
• Ad design and creation, being customer focused, continuous workshops and training, teamwork and commitment were all part of the role
• I spent 4 years in telesales as a telesales representative and was then promoted to telesales account executive and field sales executive.