Laura Herft
Noak Bridge, Basildon,England
Summary
Loyal employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing tasks. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in customer care.
Overview
25
25
years of professional experience
Work history
Ward Clerk
NHS
Chelmsford, England
2015.09 - Current
- Streamlined communication between medical staff to enhance patient care.
- Handled confidential documents securely, maintaining patient privacy.
- Prepared ward for daily rounds, ensuring cleanliness and orderliness.
- Communicated effectively with all levels of staff resulting in improved workflow.
- Assisted midwives and doctors with non-medical tasks, facilitating better focus on patient care.
- Provided accurate information to visitors with prompt responses to inquiries.
- Improved staff coordination by arranging meetings and updates.
- Handled incoming calls professionally directing them appropriately within the department.
- Adhered strictly to health and safety protocols, reducing risk of incidents.
- Managed inventory of supplies, ensuring availability when needed.
- Offered emotional support to patients and their families, fostering a positive environment.
- Maintained patient records for smooth hospital functioning.
- Maintained clean and tidy environment, enhancing patient experience.
- Filed reports timely, avoiding any backlog or confusion.
- Liaised with other departments for seamless operations within the ward.
- Answered in person, online and telephone queries, directing complex requests to appropriate staff member or department.
- Used initiative to work autonomously and complete clerical tasks ahead of strict deadlines.
- Ensured administration processes met needs of maternity service users on labour , postnatal and day assessment wards.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
- Managed office supplies and inventory for day-to-day operations.
- Coordinated travel arrangements and logistics for team members.
- Examined, scanned and input documents in software system.
Accounts assistant
The Law Society
London , England
2002.01 - 2008.08
- Managed petty cash transactions, safeguarded company resources.
- Managed client accounts to ensure timely payments.
- Improved accuracy of financial data by conducting thorough checks and balances.
- Assisted senior accountant for audit preparation.
- Conducted bank reconciliations regularly to maintain accurate records.
- Processed staff expenses claims, ensured fair reimbursement practices.
- Provided administrative support to the finance team for seamless operations.
- Enhanced financial efficiency by streamlining invoice processing.
- Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
- Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
- Helped with preparation of management accounts and end-month duties.
- Produced accurate general ledger entries with Sage line 100.
Education
GCSEs including maths ,English, geography history - GCSEs
Beal High School
London 1998-08
Skills
- Culturally sensitive communicator
- Ward equipment handling
- Basic accounting knowledge
- Medical records handling
- NHS policies comprehension
- Filing and paperwork processing
- Efficient time management
- Skilled decision-maker
- High empathy levels
- Resilient in stressful situations
- Patient confidentiality observance
- Health service knowledge
- Multitasking capabilities
- Patient confidentiality understanding
- Strong ethical mindset
- Strong communication
Accomplishments
Employee of the month regularly awarded for my job on the Maternity Labour Ward.
Additional Information
I enjoy staying active and leading a healthy lifestyle. I love to travel and visit new countries.
References
References available upon request
Timeline
Ward Clerk
NHS
2015.09 - Current
Accounts assistant
The Law Society
2002.01 - 2008.08
GCSEs including maths ,English, geography history - GCSEs
Beal High School