Emma hall
Brampton,Cumbria
Summary
Detail-oriented Banking Professional experienced in filing, paperwork processing, and customer service. Enhanced operational efficiency through strong communication, multitasking, and time management skills. Contributed to smooth banking operations by managing financial transactions and addressing customer queries effectively.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Ward clerk
NHS
Carlisle, Cumbria
2024.09 - Current
- Streamlined admission and discharge processes, expediting patient flow and optimising ward operations.
- Liaised with other departments for seamless operations within the ward.
- Facilitated effective communication across all staff levels, enhancing workflow and collaboration.
- Maintained high quality of work while managing multiple tasks under pressure.
- Handled confidential documents securely, maintaining patient privacy.
- Collaborated with team members to achieve common goals.
- Offered emotional support to patients and their families, fostering a positive environment.
- Filed reports timely, avoiding any backlog or confusion.
Candle maker
essential earth
Carlisle, Cumbria
2020.09 - 2024.03
- Crafted environmentally friendly candles, supporting sustainability initiatives.
- Delivered exceptional craftsmanship on complex candle projects within set timelines.
- Poured wax into moulds to create custom candle designs.
- Assisted customers with customised requests, improving overall shopping experience.
- Collaborated with marketing team on promotional campaigns leading to increased brand awareness.
- Maintained clean and safe workspace through regular organisation and tidying.
Payroll administrator
ECM
Carlisle, Cumbria
2019.04 - 2022.09
- Liaised with external agencies such as HMRC to ensure regulatory compliance.
- Maintained full confidentiality whilst handling sensitive employee information.
- Managed timesheets, ensuring accurate reflection of employees' working hours.
- Provided management team with insights on staff costs derived from payroll data, aiding in budget planning.
- Managed annual leave records, preventing conflicts and disruptions from overlapping holidays.
- Assisted in financial audits, ensuring transparency and compliance of payroll operations.
Education
NVQ Level 3 - catering and hospitality
Carlisle Collage
Carlisle, Cumbria 2011.09 - 2013.06
GCSEs -
William Howard School
Brampton, CumbriaSkills
- Filing and paperwork processing
- Microsoft office suite proficiency
- Basic accounting knowledge
- Typing speed competence
- Photocopier operation
- Efficient time management
- Multitasking capabilities
- Multitasking expertise
- Resilient in stressful situations
- Skilled decision-maker
- Strong communication
- Culturally sensitive communicator
- Cash handling experience
- Time efficiency
- Customer service support
Affiliations
- walking
- horse ridding
- fitness
- cooking
References
References available upon request.
Timeline
Ward clerk
NHS
2024.09 - Current
Candle maker
essential earth
2020.09 - 2024.03
Payroll administrator
ECM
2019.04 - 2022.09
NVQ Level 3 - catering and hospitality
Carlisle Collage
2011.09 - 2013.06
GCSEs -
William Howard School