Laura Dunn

Practice Management

• Performance under pressure-most recently ensuring passing a CQC inspection following absence of prior management
• Leadership and HR
• Recruitment
• Financial management - Wages, dentists schedules, stock ordering, managing invoices, organising contractors
• Excellent time management
• Sound understanding of regulatory compliance
• Creating checklists, CPD schedules and carrying out risk assessments
• Audits and appraisals

Treatment Co-Ordinator

• Effective communicator - An effective bridge between clinician and patient Ensuring a sound understanding of treatments available and what the process entails
• Strong clinical knowledge and ability to guide patients through a financial discussion in a relaxing environment
• Empathetic and caring
• Ability to treatment plan effectively and manage patient expectations

Lead Dental Nurse

• Planning and organising of staff rotas and annual leave
• Ensuring GDC standards are upheld within the dental team
• Ensuring CQC compliance is adhered to
• Performing audits including but not limited to; hand washing, decontamination routine and legionella
• Clinical stock control

Dental Nurse

• Excellent infection control standards
• Empathy, care and consideration to all patients, particularly those of a nervous disposition
• Vast experience of the reception desk, handling phone calls, booking appointments and taking payments
• Running of decontamination room
• Excellent communication skills , ensuring customer service is delivered with a genuine smile
• Training delivered to multiple trainee dental nurses