Maria Macova
London
Summary
- Astute administrative support professional adept at managing healthcare operations with precise attention to detail. Supports continuum of care through precise resource allocation and utilization reviews. Superior knowledge of insurance billing protocols and patient chart management.
- Dynamic student motivated to offer keen administrative support talents paired with superior organization skills. Strong knowledge of medical terminology and charting practices. Adept at managing complex schedules.
- Organized Practice Manager accomplished in optimizing medical office performance. Manages resources and patient flow to reduce wait times. Collaborates with healthcare personnel to implement continuous improvements to patient care delivery.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Dental practice manager
The Lotus Clinic LTD
London
08.2016 - Current
- Coordinated regular staff meetings and performance reviews to meet practice objectives.
- Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory cover for same.
- Acted as practice complaints officer, taking, recording and investigating complaints and recommending remedial actions.
- Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.
- Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.
- Communicated agreed practice policy to staff and introduced systems for support.
Qualified dental nurse
Skin & Smiles LTD
Watford
11.2006 - 07.2016
- Managed stock of dental supply worth.
- Educated patients on postoperative dental care to accelerate the healing process.
- Provided excellent patient care from arrival to treatment completion.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
Qualified dental nurse
Craven Park Dental Surgery/Apex Dental Care NHS
London
09.2005 - 09.2006
- Managed stock of dental supply.
- Maximized dentist's productivity by completing preparatory work for dental surgeries.
- Maintained up to date patient records, registering medical data on Exact.
- Taking Payments.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
Au pair
Mr & Mrs Beyioku
London
08.2003 - 08.2004
- Assisted children with bedtime routines, adhering to set timeframes to maintain consistency.
- Met with parents to discuss child progress, informing of notable activities, positive developments and any concerns.
- Assisted children with homework and school assignments, offering academic support and guidance to build confident learners.
- Developed bilingual abilities in Spanish through immersive conversation and activities.
Seasonal sales assistant
Brano - Ateso
Czech Republic, Czech Republic
02.2002 - 03.2003
Education
NVQ Level 4 - Economics
Economics Academy
Slovakia 09.1998 - 07.2002
SVQ Level 3 - Dental Nursing
Ealing, Hammersmith & West London College
London 10.2004 - 09.2005
Certificate of Higher Education - Radiography
Tempdent
London 06.2012 - 06.2013
Certificate of Higher Education - Caci Therapist
Beauty
London 07.2013 - 12.2013
Skills
- Practice development plans
- Practice equipment maintenance
- CQC compliance knowledge
- Patient complaint management
- Practice Management Systems (PMS) training
- Records management
- Bookkeeping
- Report generation
- Insurance billing
- Multi-line phone systems
Languages
English
Fluent
Slovak
Fluent
Russian
Beginner
Polish
Beginner
Timeline
Dental practice manager
The Lotus Clinic LTD
08.2016 - Current
Certificate of Higher Education - Caci Therapist
Beauty
07.2013 - 12.2013
Certificate of Higher Education - Radiography
Tempdent
06.2012 - 06.2013
Qualified dental nurse
Skin & Smiles LTD
11.2006 - 07.2016
Qualified dental nurse
Craven Park Dental Surgery/Apex Dental Care NHS
09.2005 - 09.2006
SVQ Level 3 - Dental Nursing
Ealing, Hammersmith & West London College
10.2004 - 09.2005
Au pair
Mr & Mrs Beyioku
08.2003 - 08.2004
Seasonal sales assistant
Brano - Ateso
02.2002 - 03.2003
NVQ Level 4 - Economics
Economics Academy
09.1998 - 07.2002
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