Laura Davies
Cannock ,Staffordshire
Summary
Detail-oriented Retail Professional with extensive experience in customer service. Demonstrates strong communication skills and fosters positive interactions with customers. Quick to grasp complex processes, enhancing team efficiency and service delivery. Committed to supporting colleagues and ensuring high-quality care in all customer engagements.
Overview
14
14
years of professional experience
Work History
Pharmacy Dispenser
Touchwood pharmacy
Pelsall, Walsall
03.2023 - Current
- Handling sensitive patient information with confidentiality, respecting privacy laws and ethical standards.
- Dispensing prescription medications accurately, following legal and professional protocols to maintain safety standards
- Collaborated with dispensing teams to achieve shared objectives and enhance operational efficiency.
- Responded to telephone inquiries and provided information about order status, shop hours and other queries
- Managing stock levels of pharmaceuticals and healthcare products, ordering supplies to prevent shortages.
- Managing sensitive data and documentation filing systems, following confidentiality and data security protocols to reduce risks.
- Counselling patients on medication adherence, providing guidance on how to take prescribed drugs safely
- Managing inventory movements, stock control and replenishment.
- Ensured customers received clear information and guidance, fostering confidence in their healthcare choices.
- Liaised with healthcare professionals to confirm prescription details, enhancing accuracy and patient safety.
- Maintained excellent knowledge of medical products and treatments for informed, dependable customer care.
- Provided warm, friendly greetings to customers, handling prescriptions and purchases
Pharmacy Dispenser
Lloyds pharmacy
Rugeley , Staffordshire
03.2018 - 02.2023
- Safer care lead making sure legal regulations are up to date
- Worked collaboratively with dispensing teams to meet team goals
- Managed inventory movements, stock control and replenishment
- Followed record keeping guidelines for legend drugs and controlled substances.
- Completed required NHS paperwork precisely and swiftly, upkeeping accurate records and documentation.
- Delivered exceptional customer service, addressing queries and concerns with empathy and professionalism.
- Engaged in continuous professional development, attending training sessions to enhance pharmaceutical knowledge.
Shop Floor Supervisor
Cornwells pharmacy
Great wyrley, Walsall
01.2017 - 02.2018
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Resolved customer complaints with diplomacy, providing timely solutions that improved overall satisfaction rates.
- Led by example, demonstrating exceptional work ethic and commitment to company values.
- Coordinated daily floor operations, including stock management and visual merchandising, to maximise sales opportunities.
- Oversaw cash handling procedures, including till reconciliation and banking, ensuring accuracy and reducing discrepancies.
Tesco F&F customer service shop floor
Tesco
Brownhills , Walsall
07.2012 - 01.2017
- Engaged with customers to better understand needs and deliver excellent service.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
- Achieved service time and quality targets.
- Replenished stock and promoted sales to enhance product availability.
- Maintained clean, safe working environments to support a positive shopping experience.
- Built and maintained courteous and effective working relationships.
- Actively listened to customers to fully understand requests and address concerns.
Education
GCSEs - Achieved C
Shire oak school
Walsall wood , Walsall 06.2002 - 06.2002
Skills
- Order processing
- Stock checking
- Customer service
- Team collaboration
- Effective communication techniques
- Efficient time management
- Empathy and compassion
Timeline
Pharmacy Dispenser
Touchwood pharmacy
03.2023 - Current
Pharmacy Dispenser
Lloyds pharmacy
03.2018 - 02.2023
Shop Floor Supervisor
Cornwells pharmacy
01.2017 - 02.2018
Tesco F&F customer service shop floor
Tesco
07.2012 - 01.2017
GCSEs - Achieved C
Shire oak school
06.2002 - 06.2002