Ranju Singh
Wolverhampton
Summary
Proven in enhancing patient care and medication safety at Parkfield Pharmacy, I excel in prescription verification and customer service. My initiative reduced medication errors by developing a quality improvement program, showcasing my ability to lead in fast-paced environments. Expert in drug inventory management and fostering team collaboration, I consistently exceed performance goals, ensuring excellence in pharmacy operations.
Overview
3
3
years of professional experience
Work History
Pharmacy Dispenser
Parkfield Pharmacy
2022.11 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Reported adverse drug events to comply with regulatory policies and procedures.
- Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
- Reviewed and evaluated orders for non-formulary to identify generic alternatives.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Performed technical processes required to dispense medications to patients.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
Parcel Sorter
Everi
2022.06 - 2023.01
- Minimized package damage by carefully handling fragile items during the sorting process.
- Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
- Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
- Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
- Conducted quality checks on sorted parcels before dispatching them for delivery, ensuring customer satisfaction through accurate deliveries.
- Addressed customer inquiries regarding parcel status with professionalism and accuracy, maintaining excellent customer satisfaction rates.
- Coordinated with other departments to resolve discrepancies or issues with incoming shipments, ensuring smooth operations throughout the facility.
- Adhered to safety protocols at all times, resulting in zero workplace accidents or injuries.
- Utilized barcode scanners for accurate tracking and updating of parcel information in the database.
- Operated conveyor belts and other machinery safely and efficiently, maximizing productivity while minimizing downtime due to equipment malfunctions.
- Supported fellow sorters as needed with additional tasks such as loading or unloading trucks, promoting a cohesive and supportive team environment.
- Ensured timely deliveries by swiftly and accurately sorting parcels according to priority levels.
- Reduced misplaced packages by meticulously checking labels and destinations.
- Exceeded daily performance goals consistently, ensuring high-quality service for customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
Warehouse Worker
Amazon
2021.04 - 2022.06
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
Gcse - Gcse
Colton Hills Community Centre
Wolverhampton 2019
Skills
- Customer Service and Communication Skills
- Prescription Verification
- Drug Inventory Management
- Medication Dispensing
- Sales skills
- Pharmacy Ethics
- Pharmacy Inventory and Recordkeeping
- Reviewing prescriptions
- Resolving Complaints
- Managing products
- Documentation skills
- Storage procedures
- Safety awareness
- Order Fulfillment
- OTC Recommendations
- Patient Privacy Protection
- Safety understanding
- Company Policy Compliance
- Confidentiality and HIPAA
- Setting up profiles
- Operations Support
- Collaboration and Teamwork
- Drug Ordering & Storage
- Critical Thinking
- Prescription Review and Dosage
- Data Entry
- Customer Service
- Prescription Counseling
Languages
Italian
Bilingual or Proficient (C2)
punjabi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
hi
Bilingual or Proficient (C2)
Timeline
Pharmacy Dispenser
Parkfield Pharmacy
2022.11 - Current
Parcel Sorter
Everi
2022.06 - 2023.01
Warehouse Worker
Amazon
2021.04 - 2022.06
Gcse - Gcse
Colton Hills Community Centre