Laura Clode

Personal Assistant

Grant Thornton UK LLP

London

09.2015 - 06.2025

Updated company database regularly to maintain accurate records.
Ensured smooth business travel arrangements for senior management.
Streamlined administrative processes to improve office efficiency.
Resolved administrative issues promptly, minimised downtime in operations.
Maintained confidentiality of documents, ensured secure handling of sensitive information.
Liaised with clients and stakeholders for effective relationship management.
Liaised between executives and employees, improving overall office cohesion.
Organised complex travel arrangements, resulting in smooth executive trips.
Coordinated high-level meetings for enhanced communication.
Handled queries from internal and external contacts to ensure timely responses.
Offered comprehensive support by taking meeting minutes when required.
Coordinated travel arrangements, optimising employee time management.
Developed procedural manuals, promoting consistency in operations.
Acted as liaison between departments, encouraging open communication.
Improved workflow with effective scheduling of appointments and events.
Maintained professionalism whilst handling sensitive documents and information.
Updated diaries and calendars with events, appointments and holidays for efficient planning.
Addressed inquiries and responded via email or telephone follow-up.
Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
Received and placed telephone calls to clients and prospective clients.
Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
Screened and directed incoming phone calls and distributed correspondence effectively.
Drafted and distributed professional business letters and email correspondence.
Maintained accurate and up-to-date databases containing confidential information.
Improved administration workflows to free up time and increase staff capabilities.
Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
Updated executive diaries with daily appointments, set reminders, and added key details.
Received requests for meetings and appointments, updated calendar and organised spaces and materials.