Summary
Overview
Work history
Education
Skills
Timeline
Generic

Yip Cheng

Sidcup,Kent

Summary

Experienced professional with a strong background in customer service, restaurant management, and team leadership. Proficient in handling accounts, payment processing, and stock management while ensuring compliance with health and safety procedures. Skilled in food preparation, beverage service, and adherence to alcohol serving laws, complemented by expertise in restaurant software usage and staff training. Adept at resolving customer queries and complaints efficiently to enhance satisfaction. Career focus includes leveraging extensive skills to drive operational excellence and deliver exceptional service standards.

Overview

9
9
years of professional experience

Work history

Server

Kanpai Classic
London, Soho
02.2025 - 05.2025
  • Executed opening and closing procedures for restaurant operations.
  • Took food and drink orders efficiently to enhance customer experience.
  • Prepared Wagyu beef tableside, ensuring a high-quality dining experience.
  • Followed strict hygiene standards to maintain cleanliness in food handling areas.
  • Delivered impeccable service for enhanced dining experiences.
  • Communicated effectively with chefs to accommodate special requests or allergies in meals served.
  • Supported other team members during busy periods ensuring efficient operations.
  • Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.

General Restaurant Manager

Seoul Bird
Canary Wharf, Tower Hamlets
01.2024 - 01.2025
  • Managed opening and closing of restaurant operations to ensure seamless service delivery.
  • Cooked high-quality meals while adhering to food hygiene standards.
  • Maintained and ordered stock to optimise inventory levels and minimise waste.
  • Served customers promptly, addressing any complaints to enhance satisfaction.
  • Trained staff on best practices and operational procedures for improved performance.
  • Processed payroll accurately and efficiently to ensure timely employee compensation.
  • Created rotas to ensure adequate staffing levels during peak hours.

Restaurant Manager

The Rosarium (Labyrinth Venues Ltd)
London, Waterloo
06.2023 - 12.2023
  • Successfully opened and closed restaurant operations, ensuring compliance with standards.
  • Managed janitorial stock to maintain cleanliness and hygiene across premises.
  • Recruited and onboarded staff to meet operational requirements.
  • Conducted training and development programmes to enhance team performance.

Manager

Jinjuu (Restaurant)
London, Soho
05.2017 - 04.2023

Managed banking and cashing up processes to ensure accurate financial reporting.

  • Oversaw maintenance of janitorial stock levels, ensuring availability of essential supplies.
  • Conducted staff training and development to enhance team capabilities.
  • Led hiring processes to recruit qualified personnel for operational needs.

Supervisor

Jinjuu (Restaurant)
London, Soho
12.2016 - 05.2017

Managed customer relations to enhance service quality.

  • Addressed complaints and queries to ensure satisfaction.
  • Supervised staff members, fostering a positive work environment.
  • Executed restaurant closure procedures efficiently.
  • Processed bills accurately to streamline transactions.
  • Monitored and maintained crockery stock levels.
  • Oversaw takeaway stock management to prevent shortages.

Waiter

Jinjuu (Restaurant)
London, Soho
09.2016 - 12.2016
  • Facilitated food and drink orders while ensuring customer satisfaction.
  • Assisted in food service to enhance operational efficiency.
  • Addressed minor complaints and queries to maintain positive dining experience.
  • Reset tables promptly after customer departure for efficient turnover.
  • Executed general cleaning tasks to uphold restaurant hygiene standards.
  • Managed restaurant closure procedures to ensure safety and compliance.

Commis Waiter

Jinjuu (Restaurant)
London, Soho
06.2016 - 09.2016
  • Established restaurant layout based on bookings to optimise service flow.
  • Cleaned and sanitised tables to ensure hygienic dining environment.
  • Placed plates and cutlery for efficient table settings.
  • Configured waiter station and maintained stock of cutlery, napkins, and plates.
  • Organised commis station for streamlined service during peak hours.
  • Delivered food from kitchen to customer tables, providing detailed descriptions.
  • Maintained overall cleanliness of restaurant, including toilets.
  • Monitored stock levels of takeaway supplies and toilet necessities.

Education

9 GCSEs -

Chislehurst and Sidcup Grammar School
Bexley, Kent

Skills

  • Accounts
  • Cash Handling
  • Cashier Duties
  • Cleaning
  • Complaint Handling
  • Cooking
  • Customer Queries Resolution
  • Customer Service
  • Food and Beverage Service
  • Restaurant software usage
  • Alcohol serving laws knowledge
  • Team leadership capability
  • Food Cooking
  • Food Delivery
  • Food Preparation
  • Health and Safety Procedures
  • Laundry Sorting
  • Linen Counting
  • MS Office
  • MS Outlook
  • Ordering
  • Order Taking
  • Payment Processing
  • Restaurant Management
  • Staff Training and Development
  • Stock Maintenance
  • Stock Management
  • Table Setting
  • Telephone and Email Handling

Timeline

Server

Kanpai Classic
02.2025 - 05.2025

General Restaurant Manager

Seoul Bird
01.2024 - 01.2025

Restaurant Manager

The Rosarium (Labyrinth Venues Ltd)
06.2023 - 12.2023

Manager

Jinjuu (Restaurant)
05.2017 - 04.2023

Supervisor

Jinjuu (Restaurant)
12.2016 - 05.2017

Waiter

Jinjuu (Restaurant)
09.2016 - 12.2016

Commis Waiter

Jinjuu (Restaurant)
06.2016 - 09.2016

9 GCSEs -

Chislehurst and Sidcup Grammar School
Yip Cheng