Laura Clarke
Summary
I have always worked in a customer facing role.
14 years at Starbucks where I did get my level 2 business management before having my children. I Currently work for marstons pub the Wrottersley arms where I do live getting involved in the community I often run events for the pub.
Overview
18
18
years of professional experience
Work history
Supervisor
The Wrottersley arms
Perton
2021.06 - Current
Serve customers to a high standard
Full allergy training
Dealing with customers
Dealing with ordering and stock management
Responsibility for opening and closing
Safe and cash handling
Supervisor
Starbucks
Wolverhampton
2008.06 - 2019.04
Serving customers coffee to standards.
Preparing food and drinks
Handling food
Handling cash
Maintaining a high level of customer service
Education
GCSEs -
Smestow school
Wolverhampton 2000
Skills
- Customer services excellence
- Leadership competence
- Delegating effectively
- Constructive criticism
- Business development
- Order processing
- Stock replenishment
- Compliance monitoring
- Team motivation
- Employee training
- Time efficiency
Hobbies
Apart from spending time with my partner and children. We are big lego fans with a big growing collection
Timeline
Supervisor
The Wrottersley arms
2021.06 - Current
Supervisor
Starbucks
2008.06 - 2019.04
GCSEs -
Smestow school