Laura Brown
Boston
Summary
Seasoned Credit Controller with strong background in managing accounts receivable and debt recovery. Demonstrates keen ability to streamline financial processes, reducing outstanding debts and improving cash flow. Adept at building strong relationships with clients and stakeholders, ensuring timely payments and resolving disputes. Brings proactive approach to credit management, enhancing financial stability and supporting business growth. currently pursuing Level 3 Credit Risk Management certification from the Chartered Institute of Credit Management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Credit Controller South
Kone PLC
Woking, Surrey
01.2025 - Current
- Facilitated monthly discussions with portfolio and area service managers, enhancing communication and alignment on credit control strategies.
- Developed and maintained strong relationships with customers, enhancing client satisfaction and loyalty.
- Supported cross-department collaboration to resolve queries and reduce aged debt, contributing to improved cash flow management.
- Prepared legal packs for escalation of accounts requiring legal action.
- Produced aged debtor reports for comprehensive review.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Produced and presented PowerPoint on importance of credit control in business, highlighting contributions to profitability for sales team.
Credit Controller
Amari Plastics Ltd
Chertsey
12.2023 - 12.2024
- Managed regular communication with customers via email and telephone to effectively resolve overdue account payments.
- Drafted and sent payment requests for overdue accounts, escalating aged accounts for legal action when necessary.
- Negotiated payment plans with customers experiencing financial difficulties, maintaining positive relations.
- Developed and maintained strong relationships with customers, enhancing client satisfaction and loyalty.
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
- Implemented effective credit control procedures, minimising financial risk to the company.
- Reviewed new credit requests, verifying eligibility and capability to understand credit position of clients.
- Monitored debtor balances to proactively identify and address overdue accounts, minimising potential losses.
Credit Controller
Exclusive Networks Ltd
Alton
12.2019 - 12.2023
- Monitored debtor balances to identify and address overdue accounts proactively.
- Prepared monthly reports on account receivables and aged debt for senior management review.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Prepared letters requesting payment for overdue accounts and escalated aged accounts for legal action.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Developed and maintained strong relationships with customers, enhancing client satisfaction and loyalty.
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
- Provided training to new team members on credit control processes and best practices.
Education
Diploma - Credit Risk Management
Chartered Institute for Credit Management (CICM)
03-2026
BA (honour) - History
Open University
01-2022
Diploma Btec - Information Technology
Farnborough College of Technology
FarnboroughSkills
- Debt recovery
- Customer account reconciliation
- Debt management solutions
- Payment negotiation
- Credit risk management
- Risk assessment expertise
- Credit limit management
- Credit analysis
- Customer credit checks
- Microsoft Excel proficiency
- Excel proficiency
- Accounting principles knowledge
References
Upon Request
Certification
- Full Driving Licence
Hobbies and interests
- Swimming
- Running
- Playing Bass Guitar
- Amature Dramatics
Timeline
Regional Credit Controller South
Kone PLC
01.2025 - Current
Credit Controller
Amari Plastics Ltd
12.2023 - 12.2024
Credit Controller
Exclusive Networks Ltd
12.2019 - 12.2023
Diploma - Credit Risk Management
Chartered Institute for Credit Management (CICM)
BA (honour) - History
Open University
Diploma Btec - Information Technology
Farnborough College of Technology