Marie Aniele Hemmings
Bridgwater,Somerset
Summary
Senior Credit Control & Accounts Receivable Professional
Credit control and accounts receivable expert with over 14 years of experience managing high-value customer portfolios, successfully reducing aged debt and enhancing credit control processes. Proven ability to build strong customer relationships, resolve complex account issues, and implement process improvements that drive efficiency and mitigate risk. Proficient in SAP, Sage, Creditsafe, and Microsoft Excel, with a strong history of system implementation, reporting enhancement, and cross-departmental collaboration. Bilingual in English and French, dedicated to achieving commercial results while ensuring exceptional customer service.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Credit Controller / Sales Ledger
Garador Ltd
Yeovil, Somerset
01.2016 - Current
- Managed a substantial portfolio of customer accounts to collect outstanding balances promptly.
- Monitored debtor balances to address overdue accounts proactively.
- Negotiated payment arrangements and resolved complex account disputes and reconciliation queries.
- Produced reconciliations and investigated payment discrepancies, ensuring accurate account balances and timely resolution.
- Built and maintained strong customer relationships through professional communication.
- Collaborated with sales, customer service, distribution, and management to efficiently resolve account issues and enhance customer satisfaction.
- Maintained accurate customer records in SAP for clean credit control administration.
- Developed and implemented a structured account hold process for risk control.
- Introduced Atradius credit insurance processes to strengthen credit risk management.
- Supported month-end reporting and cash allocation activities for timely finance updates.
- Worked with an external German software provider to implement SAP dunning improvements.
- Designed Excel reporting tool using SAP data, streamlining reporting processes and reducing reliance on manual ledgers.
- Provided guidance and support to colleagues on complex credit control queries.
- Added portfolio value KPIs and achievements tomorrow.
European Credit Controller
Toolstream Ltd
01.2012 - 01.2015
- Negotiated payment solutions, leading to significant reductions in aged debt.
- Monitored debtor balances, proactively addressing overdue accounts to maintain cash flow.
- Managed customer accounts across European markets.
- Addressed customer disputes by investigating issues and providing effective solutions.
- Worked collaboratively with internal teams to resolve account issues.
- Prepared monthly reports on account receivables and aged debt, providing insights for senior management decision-making.
- Processed payments and adjusted accounts accordingly, maintaining precise financial records.
- Communicated confidently in English and French.
- Updated customer accounts and processed payments.
- Prepared letters requesting payment for overdue accounts and escalated aged accounts for legal action.
Education
NVQ Level 3 -
Customer Service
01-2011
A Levels - French & European Languages
Modern Foreign Languages
Open UniversityGCSEs - Accounting, Business Studies, Mathematics, English
Bon et Perpétuel secours
Cambridge examsSkills
- Credit Control
- Accounts Receivable
- Sales Ledger
- Debt Recovery
- Customer Relationship Management
- Negotiation
- Dispute Resolution
- Cash Allocation
- Account Reconciliations
- Credit Risk
- SAP
- Sage
- Creditsafe
- Microsoft Excel
- Process Improvement
- Reporting
- Customer account reconciliation
- Telephone collections
- Debt recovery
- Risk assessment
- Decision-Making confidence
Languages
Fluent in English
Fluent in French
Custom
- Lead vocalist in a community choir
- Travelling
- Languages and personal development
Interests
- International property investment/management
- Lead vocalist in a community choir
- Travelling
- Languages and personal development
Timeline
Credit Controller / Sales Ledger
Garador Ltd
01.2016 - Current
European Credit Controller
Toolstream Ltd
01.2012 - 01.2015
NVQ Level 3 -
Customer Service
A Levels - French & European Languages
Modern Foreign Languages
GCSEs - Accounting, Business Studies, Mathematics, English
Bon et Perpétuel secours