Summary
Work history
Education
Skills
Timeline
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Lateenya Jackson

Lateenya Jackson

District Heights ,USA

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Talented Supervisor with excellent issue and conflict resolution skills, bringing more than 6 years of experience driving team and organisational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Work history

Supervisor

Founding Farmers
Washington DC , USA
06 2023 - Current
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Acted as point of contact and motivation for employees.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Motivated team through providing hands-on practical support to all members of staff on duty.

Head Bartender

Mias Italian Kitchen
Alexandria, USA
08 2020 - 02 2023
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Refused drinks service to guests without appropriate proof of age.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.

Private Event Server

P J Clarkes
Washington DC, USA
09 2017 - 05 2020
  • Portioned food according to instructions to minimise waste.
  • Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
  • Demonstrated safe food handling standards at all times.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Retained food and drink menu knowledge to offer helpful customer guidance.
  • Resolved customer complaints calmly and professionally to maintain satisfaction.

Mid Manager

Red Robin
Waldorf , USA
04 2013 - 07 2017
  • Located, verified and distribution information through knowledge management practices.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Supported team's transition to more flexible working environment for better employee satisfaction.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.

Education

Interior Design

New York Institute of Art and Design

Skills

  • POS operation
  • Team supervision
  • Motivational communication
  • Target-driven
  • Customer rapport
  • Customer service
  • Processes and procedures
  • Inspiring leadership
  • Issue resolution
  • Financial management
  • Coaching leadership
  • Conflict resolution

Timeline

Supervisor

Founding Farmers
06 2023 - Current

Head Bartender

Mias Italian Kitchen
08 2020 - 02 2023

Private Event Server

P J Clarkes
09 2017 - 05 2020

Mid Manager

Red Robin
04 2013 - 07 2017

Interior Design

New York Institute of Art and Design

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Lateenya Jackson