Summary
Overview
Work History
Education
Skills
Timeline
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Jorja Marley

Edgware

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Driven Supervisor effective in creating positive environments where employees can thrive and succeed. Dynamic, reliable and committed. Looking for new sales role where hard work and dedication will be highly valued. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

2
2
years of professional experience

Work History

Supervisor

Miniso
London
02.2023 - 07.2023
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Dealt with customer complaints and rectified product and service issues.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Achieved order processing and delivery time targets through smooth warehouse operations.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Maintained documents and records to comply with internal policies and external regulations.
  • Kept records of damaged and out-of-date products for safe disposal.

Sales Assistant

Miniso
London
11.2022 - 02.2023
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Assisted customers in locating specific items to boost satisfaction.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Collaborated with sales managers to meet target quotas.
  • Monitored and reported suspicious activity to security officer to avoid theft.

Office Assistant

Regents Payroll Services LTD
London
01.2021 - 11.2022
  • Created weekly and monthly reports and presentations, enabling improved operational analysis.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Organised and maintain office common areas.
  • Kept inventory of office supplies and ordered new items when necessary.
  • Filing
  • Entering data/employees

Volunteer

Finchley Memorial Hospital
London
06.2021 - 09.2021
  • Completed work following safety rules for best working practices.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Cleaned and tidied work areas to meet inspection requirements.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Performed tagging and labelling of warehouse inventory.
  • Maintained and cleaned warehouse equipment following set procedures.
  • Sorted materials on warehouse racks and shelves.

Education

Bachelor of Science - Psychology

University of Westminster
London
09.2022

A-Levels -

Copthall Sixth Form
London
08.2022

GCSEs -

Copthall School
London
09.2015

Skills

  • POS operation
  • Issue resolution
  • Motivational communication
  • Customer rapport
  • Employee management
  • Team supervision
  • Data collection and analysis
  • Customer service
  • Processes and procedures

Timeline

Supervisor

Miniso
02.2023 - 07.2023

Sales Assistant

Miniso
11.2022 - 02.2023

Volunteer

Finchley Memorial Hospital
06.2021 - 09.2021

Office Assistant

Regents Payroll Services LTD
01.2021 - 11.2022

Bachelor of Science - Psychology

University of Westminster

A-Levels -

Copthall Sixth Form

GCSEs -

Copthall School

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Jorja Marley