Summary
Overview
Work history
Skills
Languages
Timeline
Generic

margaria krylovaite

Bicester

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

18
18
years of professional experience

Work history

Supervisor

Moncler
Bicester, Oxfordshire
04.2021 - Current


  • Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.


  • Built customer retention and satisfaction by delivering top-quality service.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Managed staff rotas, planning workloads effectively and stra
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Dealt with customer complaints and rectified product and service issues.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Maintained documents and records to comply with internal policies and external regulations.


  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Trained staff on best practices to achieve optimal productivity.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Built customer relationships with consultative sales approach.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Enforced company policies and guidelines for all employees.
  • Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
  • Improved staff satisfaction and performance by introducing rewards schemes.
  • Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
  • Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
  • Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
  • Developed team's product knowledge, resulting in increased store sales.
  • Conducted staff appraisals and promoted ongoing professional development.
  • Led briefings to improve store-wide communication.
  • Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
  • Kept staff records regarding holidays, absences and discipline.
  • Performed various store operations including opening and closing procedures, product display management and budget control.
  • Analysed sales figures, identifying areas to improve and implementing remedial action.

Sales Assistant, part time

Gucci
Bicester , Oxfordshire
12.2017 - 12.2019

Maternity

Gucci
Bicester, Oxfordshire
12.2016 - 12.2017

Sales Advisor

Gucci
Bicester, Oxfordshire
07.2015 - 12.2016
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Maintained high visual standards, replenishment.
  • Actively attend customer service , product knowledge trainings.
  • Building clienteling.


Supervisor

Hugo Boss
Bicester, Oxfordshire
11.2012 - 06.2015
  • Managing a team of up to 30 people positively to drive overall performance of the shop.
  • Meeting the weekly and monthly targets, daily monitoring of KPI's
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Offered instruction, coaching and motivation for enhanced team morale
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Dealt with customer complaints and rectified product and service issues.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Maintained documents and records to comply with internal policies and external regulations.
  • Completed opening and closing procedures each day.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Attended the opening of two new Hugo Boss stores in Bicester Village.

Sales Assistant

Coach
Bicester, Oxfordshire
01.2012 - 11.2012
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.

Sales Assistant

Yves Saint Laurent
Bicester, Oxfordshire
03.2010 - 01.2012
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Senior cabin crew

Airbaltic
Kaunas ,Vilnius,Ryga
10.2005 - 01.2010
  • Followed company regulations and rules to promote a safe environment for travellers and employees.
  • Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
  • Followed company regulations and rules promoting safe environment for both travellers and employees.
  • Served food and beverages to [Number] passengers per flight, consistently complying with airline health and safety standards.
  • Administered first aid on passengers experiencing medical emergencies, such as [Type] and [Type] emergencies.

Skills

  • Motivational communication
  • Issue resolution
  • POS operation
  • Business analysis
  • Employee management
  • Team supervision
  • Data collection and analysis
  • Target-driven
  • Customer service
  • Inspiring leadership

Languages

Lithuanian
Native
Russian
Fluent
English
Fluent

Timeline

Supervisor

Moncler
04.2021 - Current

Sales Assistant, part time

Gucci
12.2017 - 12.2019

Maternity

Gucci
12.2016 - 12.2017

Sales Advisor

Gucci
07.2015 - 12.2016

Supervisor

Hugo Boss
11.2012 - 06.2015

Sales Assistant

Coach
01.2012 - 11.2012

Sales Assistant

Yves Saint Laurent
03.2010 - 01.2012

Senior cabin crew

Airbaltic
10.2005 - 01.2010

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margaria krylovaite