Lara Lucas
Godalming,Surrey
Summary
Service-oriented Student with expertise in customer service. Skilled in loss prevention awareness and adept at handling returns and exchanges efficiently. Organised, adaptable and knowledgeable about managing a team. Proficient in operating digital cash registers while maintaining a focus on multi-tasking to enhance customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Shop manager
BalletHoo Dancewear
Godalming, Surrey
2022.01 - 2023.05
- Supervised junior staff activities and kept shop operational.
- Handled queries regarding products, providing detailed information as necessary.
- Created seasonal sales plans with varying stock and promotional strategies.
Supermarket Assistant
Waitrose & Partners
Godalming, Oxford, Surrey, Oxfordshire
2022.01 - 2025.11
- Trained new staff members on store procedures and policies for effective induction process.
- Stocked or re-stocked products in check-out lines and end-cap displays.
- Operated till effectively, minimising queue times for customers.
Waitress Trainee
Champney's
Petersfield, Hampshire
2024.11 - 2025.01
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Attended to customer's needs proactively for first-class waiting service.
Education
Bachelor of Arts - Business and Marketing Management
Oxford Brookes University
Oxford, Oxfordshire 2024.09 -
A Levels - Photography, Art, Media Studies
GCSE -
Seaford College
Petworth, West Sussex 2020.09 - 2023.06
Skills
- Time-management
- Strategic planning
- Loss prevention awareness
- Returns and exchanges
- Digital cash registers
- Customer Service
- Multi-tasking
Additional Information
Babysitting, House sitting, Helped to teach small children Swedish at a school, Dog Sitting and Walking, Supermarket Assistant with Waitrose & Partners, Shop Assistant with BalletHoo Dancewear, 8 hour Waitress training at Spa and Health club
Personal Information
Date of birth: 09/28/05
Custom
- Played team sports such as netball and hockey throughout school career
- Took many different dance lessons like Ballet, Modern, Contemporary, Tap
- Participated in musical theatre classes and performances
- Competed in dance competitions
- Interested in personal fitness including yoga, Pilates, and running
Certification
DofE Bronze.
Languages
Swedish
Fluent
Affiliations
- Sports and Events Photography
Timeline
Waitress Trainee
Champney's
2024.11 - 2025.01
Bachelor of Arts - Business and Marketing Management
Oxford Brookes University
2024.09 -
Shop manager
BalletHoo Dancewear
2022.01 - 2023.05
Supermarket Assistant
Waitrose & Partners
2022.01 - 2025.11
GCSE -
Seaford College
2020.09 - 2023.06