Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Neil Richards

Truro ,Cornwall

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

48
48
years of professional experience

Work history

Shop manager

Clarendon imports
Newquay, Cornwall
09.2014 - 01.2025
  • Ensured cleanliness of shop premises, presenting a professional image to customers.
  • Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
  • Managed store inventory to ensure adequate stock levels at all times.
  • Oversaw daily shop operations, ensuring smooth running of business activities.
  • Assisted customers in making informed buying decisions through expert advice on products,.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Replenished stock and processed deliveries to maximise product availability.
  • Consistently arrived at work on time and ready to start immediately.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Barman

The tywarnhale inn
Perranporth, Cornwall
09.2012 - 09.2014
  • Served a variety of drinks for diverse clientele.
  • Kept bar service areas stocked with tea, coffee and espresso.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Kept up-to-date on latest drink trends, offering recommendations to customers when asked.
  • Coordinated with kitchen staff for timely delivery of food orders in the bar area.
  • Resolved customer complaints promptly, maintaining positive venue reputation.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Demonstrated excellent multitasking abilities whilst serving multiple customers simultaneously.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Checked IDs as required by law, maintaining legal compliance at all times.
  • Demonstrated knowledge of cocktail recipes to impress customers.
  • Supported serving staff with fast, accurate beverage preparation.
  • Completed end-of-day cleanup to reset bar for next day.
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Performed opening and closing duties daily, ensuring readiness for trade.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Served guests spirits, lagers and stouts at bar.
  • Maintained cleanliness of bar area for an inviting atmosphere.
  • Followed correct procedures for handling glassware, reducing breakages and wastage costs.
  • Adapted quickly during busy periods to meet customer demands efficiently.
  • Used polite and friendly communication skills to create a welcoming environment.
  • Handled cash transactions, ensuring accurate accounting at end of shift.
  • Assisted in training new staff, fostering teamwork and consistency across shifts.
  • Collected, washed and put away glassware between guests.
  • Managed stock levels to keep supply in line with demand.
  • Collaborated with team members for smooth shift operations.
  • Carried out day-to-day duties accurately and efficiently.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Night general assistant

Tesco stores ltd
Truro, Cornwall
08.1995 - 03.2012
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Replenished stock and processed deliveries to maximise product availability.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
  • Worked closely with team members to achieve collective goals and objectives.

Stock control assistant

Tesco stores ltd
Truro, Cornwall
06.1989 - 08.1995
  • Used automated and hand-operated scanners to maintain comprehensive product inventories.
  • Compiled counts and prepared documentation for incoming and outgoing stock.
  • Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
  • Maintained high level of accuracy during physical count of inventory items for proper record keeping.
  • Conducted regular stock checks, ensuring accurate inventory levels at all times.

Warehouse assistant

Tesco stores ltd
Truro, Cornwall
03.1984 - 06.1989
  • Reported delivery discrepancies for missing and damaged goods.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Cleaned and maintained warehouse equipment to guarantee proper working order.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Upheld health and safety regulations, minimising risk in the workplace.
  • Organised stock based on rotation requirements and expected use.
  • Operated warehouse machinery to streamline work processes.
  • Kept warehouse areas spotlessly clean and tidy, reducing risk and aiding smooth stock transportation.
  • Received deliveries and helped to coordinate storage.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Kept up-to-date with warehouse procedures to maintain competence.
  • Operated warehouse machinery with due care and attention, maintaining safe, secure working environments.
  • Occasional delivery duties between other Tesco stores in Cornwall

General assistant,

Tesco stores ltd
Truro, Cornwall
07.1977 - 03.1984
  • Dealt with complaints professionally leading to swift problem resolution.
  • Undertook general cleaning duties regularly, providing a pleasant shopping environment.
  • Worked closely with team members to achieve collective goals and objectives.
  • Arranged displays attractively, enticing customers into the shop.
  • Helped resolve customer queries promptly, fostering good relations with clients.
  • Supported colleagues during peak hours to prevent customer dissatisfaction.

Education

GCSEs - English , maths, art , technical drawing ,

Truro county secondary boys school
Truro, Cornwall

Skills

  • Spirit serving
  • Decision making
  • Patience under pressure
  • Draught system operation
  • Effective communication
  • Order processing
  • Bar management
  • Health and safety protocols
  • Merchandising expertise
  • Product knowledge
  • Adaptability to pace
  • Bar equipment maintenance
  • Patience with customers
  • Stock replenishment
  • Coffee machine operation
  • Time-management
  • Premises maintenance
  • Memory retention
  • Time efficiency
  • Health and Safety Compliance
  • Changing beer kegs
  • Cash register operation
  • Age identification
  • Self-motivation
  • Employee scheduling
  • Self motivated
  • Excellent organisation
  • Good communicator

Affiliations

  • Football, photography, watching films and documentaries

Timeline

Shop manager

Clarendon imports
09.2014 - 01.2025

Barman

The tywarnhale inn
09.2012 - 09.2014

Night general assistant

Tesco stores ltd
08.1995 - 03.2012

Stock control assistant

Tesco stores ltd
06.1989 - 08.1995

Warehouse assistant

Tesco stores ltd
03.1984 - 06.1989

General assistant,

Tesco stores ltd
07.1977 - 03.1984

GCSEs - English , maths, art , technical drawing ,

Truro county secondary boys school

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Neil Richards