Thaynara Farias
Derby
Summary
Reliable and adaptable professional with experience in healthcare, administration and customer service. Highly organised and able to work efficiently in fast-paced environments while delivering excellent customer service. Experienced in managing appointments, maintaining accurate records and supporting the smooth day-to-day operation of a busy workplace. A proactive team player with excellent communication skills, strong attention to detail and commitment to delivering high-quality service.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
Dental nurse
Colosseum dental Practice
East Grinstead, West Sussex
08.2023 - 07.2026
- Assisted general dentist and specialists with patient procedures, ensuring efficient workflow
- Delivered chairside support in busy NHS/private dental practice to enhance patient experience
- Supporting patients before, during and after treatment
- Prepared surgeries, instruments, and materials for treatment to ensure readiness and safety
- Maintaining high standards of infection Control
Trainee dental nurse / Receptionist
Shape Dental
London
07.2022 - 08.2023
- Assisted in general dentistry, endodontics, orthodontics, prosthodontics, and oral surgery treatments
- Supported chairside procedures in busy private practice
- Maintaining high standards of infection control
- Coordinated and managed patient appointments to optimise scheduling
- Provided patient support and reception services
Shop assistant
Brasacai Ltd
London
05.2021 - 07.2022
- Assisted customers with orders and inquiries, enhancing service experience at counter.
- Prepared coffee and food while adhering to safe food-handling practices, ensuring quality and consistency.
- Maintained cleanliness of workstations, floors, and equipment to uphold hygiene standards daily.
Team member - Supervisor - Manager
Nusa Kitchen
London
10.2019 - 03.2020
- Led team to successfully achieve project goals, ensuring timely delivery and adherence to quality standards.
- Devise strategies to leverage sales.
- Executed opening and closing procedures for store, maintaining operational efficiency and compliance with protocols.
- Invoice, orders.
- Conducted inventory stock take to ensure accuracy.
- Provided customer service that enhanced customer satisfaction, fostering positive relationships and repeat business.
- Prepared food items in accordance with health standards.
Receptionist
OdontoCapixaba
Brasil
03.2016 - 08.2018
- Answered and filtered customer service calls to ensure efficient handling of requests.
- Handled incoming queries by triaging calls and accurately routing requests to appropriate departments.
- Scheduled appointments by confirming details and promptly updating call logs to maintain accurate records.
Administrative assistant
Marmoraria Marazul
Brasil
09.2013 - 05.2015
- Managed customer service requests for invoices, billing, and order queries to ensure timely resolution.
- Processed invoice and bill payments accurately, ensuring compliance with approved payment methods.
- Answered and filtered phone calls, efficiently routing enquiries about orders to appropriate departments.
Education
Diploma - Dental Nursing
Smiles Dental Training
London 11.2022 - 02.2024
High school Diploma - General Education
Maria D'Lourdes School
Brasil 12.2010
Skills
- Dentally Software
- SOE Software
- Administrative Support
- Appointments Scheduling
- Attention to Details
- Time Management
- Organisational Skills
- Appointments Scheduling
- Fast Learner
- Customer Service
- Communication Skills
- Teamwork
Timeline
Dental nurse
Colosseum dental Practice
08.2023 - 07.2026
Diploma - Dental Nursing
Smiles Dental Training
11.2022 - 02.2024
Trainee dental nurse / Receptionist
Shape Dental
07.2022 - 08.2023
Shop assistant
Brasacai Ltd
05.2021 - 07.2022
Team member - Supervisor - Manager
Nusa Kitchen
10.2019 - 03.2020
Receptionist
OdontoCapixaba
03.2016 - 08.2018
Administrative assistant
Marmoraria Marazul
09.2013 - 05.2015
High school Diploma - General Education
Maria D'Lourdes School