Kylie Hallybone

Facilitated NHS pathway assessments through telephone consultations.

Aided patients by coordinating relevant referrals based on assessment outcomes.

Compiled precise call records utilizing computer systems.

Ensure compliance with NHS and SECAMB processes to achieve successful audit outcomes.

Facilitated structured call processes to enhance efficiency and meet performance targets.

• Streamlined administrative tasks such as preparing tenancy agreements, organising repairs, collecting rent payments leading to improved efficiency.
• Improved client understanding of the buying process through clear communication and guidance.
• Enhanced customer satisfaction by promptly addressing enquiries and providing accurate property information.
• Maintained up-to-date records of all buyer interactions ensuring transparency throughout the process.
• Conducted property viewings for rentals and purchases, establishing strong client relationships.

• Streamlined sales processes to enhance team productivity.
• Implemented training programmes, improving team performance levels.
• Developed robust client relationships for improved business growth.
• Forged strategic partnerships with stakeholders for profitable outcomes.
• Guided new centre members through facilities and services, ensuring clarity and engagement in customer experience.

• Carried out recorded Asylum interviews with inmates
• Confirmed Inmates identities by fingerprinting, photographing
• Improved processing efficiency with meticulous record keeping.
• Maintained up-to-date knowledge of immigration legislation, ensuring accurate advice provision.
• Coordinate with governmental department officials internationally.
• Conduct weekly drop-in service to ensure inmates remain informed about their case developments.
• Implement HMP health and safety regulations to promote a safe and efficient working environment.
• Executed accurate and timely paperwork to facilitate deportation processes.

• Improved office efficiency by streamlining administrative procedures.
• Fostered a positive work environment by implementing employee incentives.
• Led team meetings for enhanced communication and problem-solving.
• Collaborated with law enforcement agencies to utilise advanced surveillance techniques and data analysis for locating and detaining foreign national criminals within the UK.

• Maintained positive relationships through effective communication.
• Implemented training programmes, enhancing team capabilities.
• Improved operational efficiency by identifying areas of improvement.
• Managed challenging situations to ensure customer satisfaction.
• Conducted comprehensive monthly branch audits to ensure compliance with operational standards.
• Orchestrated monthly progress meetings that highlighted individual accomplishments and encouraged recognition of collective efforts.