Kylie Amis
watton,norfolk
Summary
Experienced home carer with a strong background in providing physical and emotional support, medication administration, and personal care. Proven track record as a home shopping lead at Asda, directing a team of 15 to consistently meet delivery timeframes and achieve service quality targets. Former shop manager at Ladbrokes, skilled in compliance enforcement and team leadership, ensuring operational excellence in a high-stakes environment. Well-organised and trustworthy professional with expertise in mental health awareness and patient safeguarding. Committed to enhancing client wellbeing through tailored care solutions.
Overview
12
12
years of professional experience
Work History
home carer
Pride
watton
10.2025 - Current
- providing physical and emotional support for individuals
- administering medication
- providing personal care
- Organised schedules of medications, meals, medical appointments.
- Provided companionship and emotional support to enhance clients' well-being.
- Prepared nutritious meals tailored to clients' dietary requirements, supporting their health and dietary needs.
Home shopping lead
Asda
Norwich
03.2016 - 09.2025
- arrange products, clothing and groceries for clients
- meeting a strict delivery timeframe
- directing a team of 15
- dealing with queries and complaints
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
Shop Manager
Ladbrokes
09.2014 - 03.2016
- enforcing exclusion orders
- Trained new employees in customer service excellence, product knowledge, and operational procedures.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Enforced team compliance with health and safety requirements to maintain standards.
- oversee the daily operations of a licensed gambling establishment
- preparing the shop for trading
- tracking high value bets
Education
GCSEs -
Hewett high school
Norwich01-2006
Skills
- Team leadership
- Medication administration
- Time management
- Compliance enforcement
- Administrative procedures
- Well-organised
- Trustworthy and reliable
- Mental health awareness
- Mental health support
- Patient safeguarding
Timeline
home carer
Pride
10.2025 - Current
Home shopping lead
Asda
03.2016 - 09.2025
Shop Manager
Ladbrokes
09.2014 - 03.2016
GCSEs -
Hewett high school