Jacqueline Oliver
Wallsend,North Tyneside
Overview
15
15
years of professional experience
Work history
Home Carer
Comfort call
Killingworth, North Tyneside
10.2020 - Current
- Offered compassionate physical and emotional support through [Action], enhancing overall patient health and wellbeing.
Bar Manager
Newcastle United Golf Club
Newcastle upon Tyne, Tyne and Wear
07.2020 - 09.2021
- Strategised long-term business needs by gathering guest relations feedback for process improvements.
- Managed customer service by training staff, overseeing operations and resolve issues quickly.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Improved daily business operations by effectively training [Number] bar staff members and [Number] servers on best practices and bar protocols.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Bar Manager
Garricks Head
North Shields, North Tyneside
11.2018 - 03.2020
- Devised unique events and special promotions to drive sales.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Strategised long-term business needs by gathering guest relations feedback for process improvements.
- Managed customer service by training staff, overseeing operations and resolve issues quickly.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
Bar Manager
Trust inns
Westerhope , Newcastle upon Tyne
08.2016 - 10.2018
- Strategised long-term business needs by gathering guest relations feedback for process improvements.
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximise revenue.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Devised unique events and special promotions to drive sales.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitising equipment.
- Executed drink service for over [Number] guests at [Type] restaurant.
- Managed customer service by training staff, overseeing operations and resolve issues quickly.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Improved daily business operations by effectively training [Number] bar staff members and [Number] servers on best practices and bar protocols.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Managed [Number]-person team of cooks and back of house staff for high-end [Type] restaurant.
- Protected [Company]'s brand image by ensuring interior presentation of the restaurant was exceptionally maintained by passionate staff members.
- Motivated multi-disciplinary teams of [Number] staff to exceed sales goals by £[Number].
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Prepared for and executed new menu implementations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Carefully interviewed, selected, trained and supervised staff.
- Achieved highest employee retention rate in region.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Bar Manager
Self employed
Newcastle upon Tyne, Tyne and wear
10.2012 - 08.2016
- Strategised long-term business needs by gathering guest relations feedback for process improvements.
- Devised unique events and special promotions to drive sales.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitising equipment.
- Executed drink service for over [Number] guests at [Type] restaurant.
- Managed customer service by training staff, overseeing operations and resolve issues quickly.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
Bar Manager
The Turnpike
Newcastle
05.2009 - 08.2011
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximise revenue.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
- Leadership
- Team building
- Communication skills
- Customer-focused
- Drinks upselling
- Marketing
- Problem-solving
- Time management
Timeline
Home Carer
Comfort call
10.2020 - Current
Bar Manager
Newcastle United Golf Club
07.2020 - 09.2021
Bar Manager
Garricks Head
11.2018 - 03.2020
Bar Manager
Trust inns
08.2016 - 10.2018
Bar Manager
Self employed
10.2012 - 08.2016
Bar Manager
The Turnpike
05.2009 - 08.2011