Jacqueline Oliver
Wallsend,North Tyneside
Overview
15
15
years of professional experience
Work history
Home Carer
Comfort call
Killingworth, North Tyneside
10.2020 - Current
- Offered compassionate physical and emotional support through [Action], enhancing overall patient health and wellbeing.
Bar Manager
Newcastle United Golf Club
Newcastle upon Tyne, Tyne and Wear
07.2020 - 09.2021
- Strategised long-term business needs by gathering guest relations feedback for process improvements.
- Managed customer service by training staff, overseeing operations and resolve issues quickly.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Improved daily business operations by effectively training [Number] bar staff members and [Number] servers on best practices and bar protocols.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Bar Manager
Garricks Head
North Shields, North Tyneside
11.2018 - 03.2020
- Devised unique events and special promotions to drive sales.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Strategised long-term business needs by gathering guest relations feedback for process improvements.
- Managed customer service by training staff, overseeing operations and resolve issues quickly.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
Bar Manager
Trust inns
Westerhope , Newcastle upon Tyne
08.2016 - 10.2018
- Strategised long-term business needs by gathering guest relations feedback for process improvements.
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximise revenue.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Devised unique events and special promotions to drive sales.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitising equipment.
- Executed drink service for over [Number] guests at [Type] restaurant.
- Managed customer service by training staff, overseeing operations and resolve issues quickly.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Improved daily business operations by effectively training [Number] bar staff members and [Number] servers on best practices and bar protocols.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Managed [Number]-person team of cooks and back of house staff for high-end [Type] restaurant.
- Protected [Company]'s brand image by ensuring interior presentation of the restaurant was exceptionally maintained by passionate staff members.
- Motivated multi-disciplinary teams of [Number] staff to exceed sales goals by £[Number].
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Prepared for and executed new menu implementations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Carefully interviewed, selected, trained and supervised staff.
- Achieved highest employee retention rate in region.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Bar Manager
Self employed
Newcastle upon Tyne, Tyne and wear
10.2012 - 08.2016
- Strategised long-term business needs by gathering guest relations feedback for process improvements.
- Devised unique events and special promotions to drive sales.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitising equipment.
- Executed drink service for over [Number] guests at [Type] restaurant.
- Managed customer service by training staff, overseeing operations and resolve issues quickly.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
Bar Manager
The Turnpike
Newcastle
05.2009 - 08.2011
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximise revenue.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
- Leadership
- Team building
- Communication skills
- Customer-focused
- Drinks upselling
- Marketing
- Problem-solving
- Time management
Timeline
Home Carer
Comfort call
10.2020 - Current
Bar Manager
Newcastle United Golf Club
07.2020 - 09.2021
Bar Manager
Garricks Head
11.2018 - 03.2020
Bar Manager
Trust inns
08.2016 - 10.2018
Bar Manager
Self employed
10.2012 - 08.2016
Bar Manager
The Turnpike
05.2009 - 08.2011
Similar Profiles
Elvis SansahElvis Sansah
Domiciliary care worker at Comfort CallDomiciliary care worker at Comfort Call
Okwuchi UwaOkwuchi Uwa
Care and Support Worker at Comfort CallCare and Support Worker at Comfort Call
Eleanor KilvingtonEleanor Kilvington
Care assistant at Comfort CallCare assistant at Comfort Call
Scott HunterScott Hunter
Compliance officer at RSM UKCompliance officer at RSM UK
Sally McDonaldSally McDonald
Banking litigation Paralegal at Aberdein ConsidineBanking litigation Paralegal at Aberdein Considine