Elizabeth Smith

My husband had a stroke August 2013 and I became his carer, performing all the tasks one would usually do as the home keeper and his wife, plus making sure his medical needs were met.

Hospital appointments, speech therapy, physical therapy and general well being.

He then had heart attacks in January 2019 and went into heart failure.

I continued caring for him 24/7 until he passed away May 2020

• Worked remotely via computer from home
• Received and resolved customer complaints.
• Took ownership of escalated customer issues and followed through to resolution.
• Actioned customer feedback to promote continued service improvement.
• Communicated courteously with customers by telephone and email.
• Offered recommendations to customers based on specific situations, priorities and obstacles.

• Completed opening and closing procedures each day.
• Assisted in recruiting, hiring and training store staff.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Oversaw daily store cleaning and general store maintenance to keep high company standards.
• Provided excellent customer care through prompt complaint resolution and quality of service.
• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.