Kenneth Walker
Sittingbourne,Kent
Summary
Dedicated Customer Team Member with strengths in delivering exceptional service experiences. Anticipates customer needs and fulfills requirements through attentive service delivery. Collaborates effectively with team members to foster a welcoming atmosphere and ensure positive interactions.
Overview
8
8
years of professional experience
Work History
Customer Team Member
Cooperative
Sittingbourne, Kent
10.2019 - Current
- Anticipate and fulfil each customer's needs and requirements through dedicated service delivery.
- Processed customer orders and payments to ensure precise fulfilment of requests.
- Delivered exceptional customer service by collaborating effectively with team members.
- Delivered exceptional customer service, fostering a welcoming atmosphere and ensuring positive interactions.
Customer Service advisor
Swale Heating
Sittingbourne, Kent
02.2018 - 04.2019
- Collaborated with operational planner to ensure timely confirmation of annual boiler services with customers.
- Prioritise customer needs by resolving questions and issues before contact day.
- Maintained comprehensive records of online contacts to facilitate effective communication.
- Facilitated customer appointment management according to instructions while executing additional duties within a flexible role.
Education
Bachelor of Arts - Fine Art
University of Kent
Canterbury2014
Foundation Degree in Arts - Fine Art
University of Greenwich
London, England2013
A-Levels - Fine Art
Canterbury college
Canterbury, KEN2010
Skills
- Customer service
- Order processing
- Team collaboration
- Customer relationship management
Hobbies and interests
- I have always had a love off anime growing up and pop culture.
- Love going to comic con often in my own time.
Timeline
Customer Team Member
Cooperative
10.2019 - Current
Customer Service advisor
Swale Heating
02.2018 - 04.2019
Bachelor of Arts - Fine Art
University of Kent
Foundation Degree in Arts - Fine Art
University of Greenwich
A-Levels - Fine Art
Canterbury college