Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
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Kunal Dwivedi

Belfast,United Kingdom

Summary

Product-focused professional with experience in project management, customer service operations, and retail supervision across India and the UK. Strong background in managing cross-functional teams, analyzing customer needs, and delivering solutions that improve business performance. Skilled in product lifecycle management, stakeholder communication, and operational strategy.

Overview

5
5
years of professional experience
1
1
Certification

Work history

costumer service advisor

Concentrix
Belfast, Antrim and Newtownabbey
07.2025 - Current
  • Trained new staff members on company procedures, enhancing overall productivity.
  • Provided detailed information about products and services to potential customers.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Maintained compliant documentation on advisor hub for reliable company records.

Store Supervisor

MCGOVERN'S CENTRA
Belfast, Antrim and Newtownabbey
07.2024 - 07.2025
  • Executed store opening and closing procedures to facilitate daily operations.
  • Engaged with customers to build relationships and brand loyalty, using company tools.
  • Monitored customer preferences to determine focus of sales efforts.
  • Utilized daily sales reports to direct and prioritize tasks.

Store Assistant

MCGOVERN'S CENTRA
, Antrim and Newtownabbey
07.2023 - 06.2024
  • Fostered positive store environment by providing friendly customer service.
  • Processed returns and exchanges in accordance with company policies.
  • Checked inventory listings and logs with actual stock on shop shelves, reporting discrepancies to managers.
  • Operated store point-of-sale systems to process customer transactions.
  • Trained and developed new associates on POS systems and key sales tactics.

Campus ambassador

Ulster University
Belfast, Antrim and Newtownabbey
09.2023 - 02.2024
  • Provided guided tours around the campus for visitors adding a personalised touch to their visit.
  • Represented university at various forums for increased visibility and reputation building.
  • Participated in promotional campaigns, boosting the institution's brand image.
  • Enhanced student awareness of campus initiatives through frequent presentations and discussions.

Project Manager

SUYASH ADVISORY
09.2020 - 10.2022
  • Devised plans and schedules for concurrent projects to meet established deadlines.
  • Developed detailed schedule for planning and tracking manpower, equipment, and work orders.
  • Managed project budget and oversaw expenditures to keep costs controlled and within budget parameters.
  • Assigned tasks to appropriate resources within company.

Education

Master of Business Administration - Mba

Ulster University

Master of Business Administration - MBA

Kadi University

Bachelor of Arts - BA

Gujarat University

Skills

  • Project management
  • Data driven decision making
  • product lifecycle management
  • Process Improvement
  • Personal accountability
  • Salesforce CRM
  • Transaction processing

Certification

  • Digital Product Management Specialisation- Virgina university -2025


Affiliations

  • cricket
  • water sports
  • podcasting

Timeline

costumer service advisor

Concentrix
07.2025 - Current

Store Supervisor

MCGOVERN'S CENTRA
07.2024 - 07.2025

Campus ambassador

Ulster University
09.2023 - 02.2024

Store Assistant

MCGOVERN'S CENTRA
07.2023 - 06.2024

Project Manager

SUYASH ADVISORY
09.2020 - 10.2022

Master of Business Administration - MBA

Kadi University

Bachelor of Arts - BA

Gujarat University

Master of Business Administration - Mba

Ulster University

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Kunal Dwivedi