Kunal Dwivedi
Belfast,United Kingdom
Summary
Product-focused professional with experience in project management, customer service operations, and retail supervision across India and the UK. Strong background in managing cross-functional teams, analyzing customer needs, and delivering solutions that improve business performance. Skilled in product lifecycle management, stakeholder communication, and operational strategy.
Overview
5
5
years of professional experience
1
1
Certification
Work history
costumer service advisor
Concentrix
Belfast, Antrim and Newtownabbey
07.2025 - Current
- Trained new staff members on company procedures, enhancing overall productivity.
- Provided detailed information about products and services to potential customers.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Maintained compliant documentation on advisor hub for reliable company records.
Store Supervisor
MCGOVERN'S CENTRA
Belfast, Antrim and Newtownabbey
07.2024 - 07.2025
- Executed store opening and closing procedures to facilitate daily operations.
- Engaged with customers to build relationships and brand loyalty, using company tools.
- Monitored customer preferences to determine focus of sales efforts.
- Utilized daily sales reports to direct and prioritize tasks.
Store Assistant
MCGOVERN'S CENTRA
, Antrim and Newtownabbey
07.2023 - 06.2024
- Fostered positive store environment by providing friendly customer service.
- Processed returns and exchanges in accordance with company policies.
- Checked inventory listings and logs with actual stock on shop shelves, reporting discrepancies to managers.
- Operated store point-of-sale systems to process customer transactions.
- Trained and developed new associates on POS systems and key sales tactics.
Campus ambassador
Ulster University
Belfast, Antrim and Newtownabbey
09.2023 - 02.2024
- Provided guided tours around the campus for visitors adding a personalised touch to their visit.
- Represented university at various forums for increased visibility and reputation building.
- Participated in promotional campaigns, boosting the institution's brand image.
- Enhanced student awareness of campus initiatives through frequent presentations and discussions.
Project Manager
SUYASH ADVISORY
09.2020 - 10.2022
- Devised plans and schedules for concurrent projects to meet established deadlines.
- Developed detailed schedule for planning and tracking manpower, equipment, and work orders.
- Managed project budget and oversaw expenditures to keep costs controlled and within budget parameters.
- Assigned tasks to appropriate resources within company.
Education
Master of Business Administration - Mba
Ulster University
Master of Business Administration - MBA
Kadi University
Bachelor of Arts - BA
Gujarat University
Skills
- Project management
- Data driven decision making
- product lifecycle management
- Process Improvement
- Personal accountability
- Salesforce CRM
- Transaction processing
Certification
- Digital Product Management Specialisation- Virgina university -2025
Affiliations
- cricket
- water sports
- podcasting
Timeline
costumer service advisor
Concentrix
07.2025 - Current
Store Supervisor
MCGOVERN'S CENTRA
07.2024 - 07.2025
Campus ambassador
Ulster University
09.2023 - 02.2024
Store Assistant
MCGOVERN'S CENTRA
07.2023 - 06.2024
Project Manager
SUYASH ADVISORY
09.2020 - 10.2022
Master of Business Administration - MBA
Kadi University
Bachelor of Arts - BA
Gujarat University
Master of Business Administration - Mba
Ulster University